Community Manager Job at The Social Lights (Minneapolis)

Job Description

Community Manager at The Social Lights – manage brand communities, monitor conversations, moderate, surface insights, and support platform presence. Full-time hourly position in Minneapolis, MN (hybrid).

Job Responsibility

Build and Grow Communities
Manage day-to-day conversations across all brand social channels
Respond to comments, questions, and direct messages in a way that reflects each brand's voice and personality
Foster meaningful interactions that strengthen brand affinity and community engagement
Create opportunities for audiences to participate, connect, and engage with brands
Be the Voice of the Brand
Become deeply immersed in assigned brands, audiences, products, and industries
Maintain a consistent, accurate, and authentic brand voice across all interactions
Navigate sensitive conversations with professionalism, empathy, and sound judgment
Identify opportunities for brands to proactively join relevant conversations and cultural moments
Monitor and Moderate
Review and moderate community conversations across social platforms
Identify and flag sentiment shifts, emerging themes, audience concerns, and potential issues
Escalate positive and negative flags in real time
Maintain detailed shift notes and handoffs to ensure seamless coverage
Surface Insights and Opportunities
Identify recurring audience questions, feedback, and content opportunities
Monitor trends, conversations, creators, competitors, and cultural moments relevant to assigned brands
Share actionable community insights with account, strategy, creative, and social teams
Help uncover opportunities to increase engagement, relevance, and audience connection
Support Platform Presence
Publish, schedule and tag content using publishing tools and native platforms
Ensure content is published accurately and on time
Perform quality assurance checks
Support special activations, launches, events, and real-time engagement opportunities
Contribute to Operational Excellence
Follow established workflows, documentation, escalation paths, and quality standards
Maintain accurate records of community activity, issues, and opportunities
Collaborate effectively with cross-functional teams
Help improve community management processes and best practices

Requirements

1–3+ years of experience in community management, social media, customer engagement, communications, or related fields
Strong copywriting, editing, and proofreading skills
Experience managing social conversations across major social platforms
Understanding of platform culture, social behaviors, and online communities
Ability to exercise sound judgment when responding to public-facing conversations
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Proficiency with social media management and community management tools
Experience working in fast-paced agency, brand, or marketing environments preferred
Experience using Sprout Social or comparable social media management, moderation, reporting, or listening tools preferred
Maintains confidentiality with business relations, personnel matters, client information, platform access, and proprietary materials