Community Manager

Aquent is partnering with a leading global consumer goods company dedicated to enhancing everyday life through innovative and trusted offerings. This organization is committed to building strong, authentic connections with its diverse consumer base, and you will be at the heart of this mission. As a pivotal member of their team, you will serve as the essential link between the company and its consumers, shaping brand perception and fostering meaningful relationships across digital channels. The Community Manager will manage owned social media channels, engage with consumers in social media both proactively and reactively, and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally. The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company), to shepherd and provide feedback to various departments internally (brand, AMC, consumer services, quality, legal, IT, etc.) and to be on the front line for spotting emerging risk in social channels. The community manager is responsible for overseeing multiple brands within a sector/category and ensuring that our consumers receive the most efficient, integrated, and effective experience available. An integral role of the brand’s presence on social media, the community manager has practical knowledge leveraging brand voice in the form of culturally relevant, social-native commenting & engagement. The community manager will implement the social media approach of assigned brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience. This role coordinates with external agency partners (including digital, media, and PR), as well as internal department teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.