Community Manager Job at 14forty (Manchester)

Job Description

We’re looking for an experienced Community Manager to join our outstanding Rapport team in central Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.

Job Responsibility

Driving local engagement and increasing staff satisfaction through on-site initiatives
Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors
Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders
Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time
Providing a "one stop shop" for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload
Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures
Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs)
Display excellent personal presentation and interpersonal skills
Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow
Be creative. Ability to think outside the box and present innovative ideas and solutions
Demonstrate confidence when dealing with complaints/issues
Be calm and decisive under pressure, while also being confident and have discretion and diplomacy
Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines)