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Community Manager

United Kingdom, Manchester Employment contract 34596.00 GBP / Year · Job Posted July 03, 2026
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Job Description

We’re looking for an experienced Community Manager to join our outstanding Rapport team in central Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.

Job Responsibility

  • Driving local engagement and increasing staff satisfaction through on-site initiatives
  • Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors
  • Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders
  • Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time
  • Providing a "one stop shop" for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload
  • Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures
  • Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs)
  • Display excellent personal presentation and interpersonal skills
  • Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow
  • Be creative. Ability to think outside the box and present innovative ideas and solutions
  • Demonstrate confidence when dealing with complaints/issues
  • Be calm and decisive under pressure, while also being confident and have discretion and diplomacy
  • Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines)

Nice to have

Previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines)

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Unlimited learning and development opportunities
  • WOW Awards
  • One paid day off annually to support a cause you're passionate about

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