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Own the playbook for performance. As Community Manager, you lead people, numbers, and the resident experience. Start with a quick team huddle and KPI review, then move through collections strategy, approvals, and vendor coordination. You coach leasing and maintenance, shape pricing and renewal tactics, ensure turns and service meet goals, and keep the community on brand and on budget. Expect ownership reporting, market surveys, and thoughtful resident engagement that builds loyalty.
Job Responsibility:
Own annual budget, monthly financials, variance reports, and collections
Hire, schedule, coach, and develop onsite team
conduct performance reviews
Ensure Fair Housing, risk management, and policy compliance
Oversee leasing strategy, renewals, pricing inputs, and customer experience
Approve invoices
ensure timely vendor payments and W-9/COI compliance
Partner with Maintenance Supervisor to meet service-level goals and turns
Lead resident retention initiatives and community events
Monitor marketing effectiveness
conduct market surveys and comp shops
Prepare ownership reports
communicate KPIs and action plans
Maintain curb appeal and community standards
escalate issues promptly
Serve as primary point of contact for partners, vendors, and inspectors
Requirements:
3–5+ years multifamily onsite leadership experience