Community Manager Job at Robert Half (Marlborough)

Job Description

We are seeking an energetic and hospitality‑driven Community Manager to create, manage, and elevate the tenant and visitor experience at a premier office property. This role focuses on community programming, event planning, social media management, and concierge services, with a strong emphasis on fostering engagement within a life‑sciences–focused tenant community. The ideal candidate is creative, organized, tech‑savvy, and service‑oriented—comfortable managing events ranging from small meetings to large‑scale activations while serving as a visible ambassador for the property.

Job Responsibility

Design and execute engaging property‑wide programming that fosters inclusion and community
Plan and manage professional conferences, networking events, and social activations (up to 3,000 attendees)
Coordinate external use of amenity spaces and oversee conference/event areas
Actively network within the life sciences industry to support relevant programming
Assist property management with welcome events and materials for new tenants
Manage scheduling and use of building amenities (conference rooms, rooftop terrace, tenant lounges, etc.)
Maintain and manage the property programming budget
Negotiate contracts with vendors to secure best pricing and services
Build and manage a local Preferred Vendor list
Provide detailed reporting for tenant requests and service billing
Manage the property app admin portal and keep content aligned with luxury brand standards
Promote app usage among tenants, guests, and visitors
Manage and post to property social media accounts
Design and write internal marketing materials for events and programming (digital and print)
Serve as an on‑site concierge and informational resource for tenants
Respond promptly to in‑person, phone, and email requests
Arrange meetings, services, gifts, reservations, and other tenant needs
Stay current on local dining, entertainment, and cultural offerings

Requirements

Event planning experience (minimum 1 year
3+ years preferred)
Comfort with social media platforms and digital engagement
Strong organizational and multi‑tasking skills in a fast‑paced environment
Excellent interpersonal, communication, and relationship‑building abilities
Ability to creatively design bespoke programs for diverse audiences
Professional demeanor, proactive mindset, and strong customer‑service orientation
Proficiency with Microsoft Office, iOS tools, and digital/marketing software
Bachelor’s degree or equivalent professional experience
3+ years of experience in marketing, event planning, or hospitality, including VIP guest service
Prior concierge or VIP retail experience strongly preferred
Strong knowledge of the local Marlborough/Boston‑area scene (dining, retail, entertainment)

Nice to have

Prior concierge or VIP retail experience
Strong knowledge of the local Marlborough/Boston‑area scene (dining, retail, entertainment)

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Select Country

Community Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?