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The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.
Job Responsibility:
Coordinates and oversees all member requests, ensuring quality service is provided
Greets and welcomes guests, conducts tours, and books reservations as needed
Works to resolve issues or problems that guests may experience
Handles special requests and accommodations
Inspects facilities to ensure compliance with applicable standards and regulations
Ensures maintenance issues are addressed in a timely manner
Analyzes financial information
plans and facilitates purchases in order to maintain a seamless guest experience
Coordinates services with outside suppliers, vendors and event planners
Assists in member billing and accounts
Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
Assists in ideation, planning and execution of member events and programming based on member interests and feedback
Performs other related duties as assigned
Recruits, interviews, hires, and trains new staff for the concierge team
Oversees the daily operations and staffing of the concierge team
Handles discipline and termination of employees in accordance with club policy
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Extensive knowledge of hospitality industry
Proficient with Microsoft Office Suite or related software
Prolonged periods sitting at a desk and working on a computer
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