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Community Manager

thegatheringspot.club Logo

The Gathering Spot

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Location:
United States, Atlanta

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.

Job Responsibility:

  • Coordinates and oversees all member requests, ensuring quality service is provided
  • Greets and welcomes guests, conducts tours, and books reservations as needed
  • Works to resolve issues or problems that guests may experience
  • Handles special requests and accommodations
  • Inspects facilities to ensure compliance with applicable standards and regulations
  • Ensures maintenance issues are addressed in a timely manner
  • Analyzes financial information
  • plans and facilitates purchases in order to maintain a seamless guest experience
  • Coordinates services with outside suppliers, vendors and event planners
  • Assists in member billing and accounts
  • Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
  • Assists in ideation, planning and execution of member events and programming based on member interests and feedback
  • Performs other related duties as assigned
  • Recruits, interviews, hires, and trains new staff for the concierge team
  • Oversees the daily operations and staffing of the concierge team
  • Handles discipline and termination of employees in accordance with club policy

Requirements:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Extensive knowledge of hospitality industry
  • Proficient with Microsoft Office Suite or related software
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
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