Community Manager Job at Marriott Bonvoy (Cebu)

Job Description

Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s frequent Rewards Elite member guests. Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the business travel segment. Assist with research and follow up on referrals to ensure cost-effective gifting process. Promote awareness of brand image internally and externally.

Job Responsibility

Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s frequent Rewards Elite member guests
Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations
Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the business travel segment
Assist with research and follow up on referrals to ensure cost-effective gifting process
Promote awareness of brand image internally and externally
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
ensure uniform and personal appearance is clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
stand, sit, or walk for an extended period of time
Enter and locate work-related information using computers and/or point of sale systems
Perform other reasonable job duties as requested

Requirements

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years’ experience in a guest services, front desk, or related Sales area

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Community Manager

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