Community Manager

This role is responsible for managing Mint Mobile & Ultra Mobile’s social media presence with a focus on community engagement, real-time interaction, and customer experience. It involves implementing social strategies that foster meaningful conversations, grow community advocacy, and strengthen brand sentiment across platforms. This role requires active monitoring, listening, and responding to social users, while employing insights to inform content and business decisions. Success is measured by impressions, engagement, sentiment, responsiveness, and community growth. This work supports business goals by deepening customer relationships and elevating the voice of the customer.