Community Manager Job at T-Mobile (Bellevue)

Job Description

This role is responsible for managing Mint Mobile & Ultra Mobile’s social media presence with a focus on community engagement, real-time interaction, and customer experience. It involves implementing social strategies that foster meaningful conversations, grow community advocacy, and strengthen brand sentiment across platforms. This role requires active monitoring, listening, and responding to social users, while employing insights to inform content and business decisions. Success is measured by impressions, engagement, sentiment, responsiveness, and community growth. This work supports business goals by deepening customer relationships and elevating the voice of the customer.

Job Responsibility

Develop and implement community & social engagement strategies to drive conversation, advocacy, and audience growth across social and review platforms
Maintain consistent brand voice while adapting tone for real-time, one-to-one engagement and public interactions across platforms
Lead daily social media operations and content posting with a focus on proactive and reactive community engagement, including responding to comments, messages, and reviews to foster meaningful connections
Monitor social and review platforms to listen, respond, and identify emerging trends or issues, calling out when needed and helping protect brand reputation
Analyze performance, sentiment, and community trends to provide actionable insights that inform content, product, and customer experience improvements
Own and support community response frameworks, critical issue paths, and engagement guidelines in partnership with Care and Brand teams
Identify and test new engagement formats and community-led interactions (e.g., comment-led content, reactive moments, or social-first activations)
Also responsible for other duties/projects as assigned by business management as needed

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
Social Media Communications
Communication
Microsoft Office
Copywriting
Organizing
Legally authorized to work in the United States

Nice to have

Acceptable areas of study include Social Media, Communications, Advertising, Journalism, English, PR or related field
Wireless or Mobile experience or heavy knowledge of the space is a plus