Community Manager Job at PolyAI

Community Manager

PolyAI

Location:
United States

Category:
-

Contract Type:
Not provided

Salary:

90000.00 - 107000.00 USD / Year

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Job Description:

PolyAI is looking for a Community Manager to build and grow our external communities of customers and influencers. This person will own our customer marketing program, elevating our professionalism, consistency, and visibility as we scale. They will act as a bridge across teams to surface stories, amplify wins, and deepen engagement with the people who shape our brand. They will also manage influencer outreach, coordination, and approvals in support of the marketing team’s highest profile campaigns.

Job Responsibility:

Manage influencer marketing: recruit and nurture influencers
manage pipeline of influencer engagement
coordinate briefs, talking points, content, and approvals for influencer activations
track influencer impact
Own customer marketing: build a customer-centric community
project manage pipeline of case studies, testimonials, reference calls, analyst requests, and event asks
own customer reviews (e.g., G2)
track overall customer advocacy
collaborate with Customer Success, Sales, and Product Marketing to highlight wins and tell strong customer stories

Requirements:

4–6 years experience
comfortable taking strategic guidance to own initiatives
from influencer or customer marketing
wants more ownership
relationship-builder
thrives creating community among diverse audiences
strong in organization, communication, and stakeholder management
project management skills
writing + storytelling skills
polish
persuasion
judgment

What we offer:

Participation in the company’s employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
one-off WFH allowance
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven

Additional Information:

Job Posted:
February 01, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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