Community Manager Team Lead Job at 14forty (Manchester)

Community Manager Team Lead

14forty

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Employment contract

Salary:

37000.00 GBP / Year

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Job Description:

We’re seeking a seasoned Community Manager Team Lead to become part of our exceptional Rapport team based in central Manchester. You’ll be joining a growing and collaborative EMEA team of 24, spread across the region but closely connected in how they work. The team is excited to welcome a new colleague who will play an important on‑site role, helping to cultivate an engaged, positive workplace community. In this position, you’ll support employee satisfaction, act as a key point of contact for day‑to‑day queries, and help ensure a smooth, supportive experience for everyone on site. Our client is a fast‑expanding, globally recognised American banking and financial services organisation. This role presents a fantastic opportunity to contribute to a large‑scale global alignment project while delivering an elevated, hotel‑style service experience to stakeholders at every level.

Job Responsibility:

Managing, training, and continuously engaging with the team to ensure high levels of productivity
Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
Driving local engagement and increasing staff satisfaction through on-site initiatives
Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors
Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders
Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time
Providing a “one stop shop” for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload
Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures
Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable
Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
Being involved in staff events from the social aspect to planning and implementing with the office leadership team

Requirements:

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Build strong rapport quickly with key stakeholders, including clients, visitors, and VIPs
Maintain exceptional personal presentation and demonstrate outstanding interpersonal skills
Be proactive, organised, adaptable, and detail‑focused, with strong time‑management skills and a desire to learn and develop
Bring creativity and the ability to think innovatively, offering fresh ideas and solutions
Approach complaints or issues with confidence and professionalism
Remain calm, clear‑headed, and decisive under pressure, while demonstrating confidence, discretion, and diplomacy
Ideally have prior customer service experience in a similar environment, such as corporate settings, luxury hospitality, or airlines

What we offer:

Exclusive travel and grocery discounts
Life assurance
Cash rewards
In-house coffee, breakfast and lunch included
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards
One paid day off annually to support a cause

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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