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Wikimedia Foundation Logo Wikimedia Foundation · IT - Administration

Community Management Associate

Employment contract 62074.00 - 93077.00 USD / Year · Job Posted June 29, 2026
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Job Description

The Wikimedia Foundation seeks a Community Management Associate to engage and grow online communities, develop tone-of-voice guidelines, identify real-time cultural moments, and help build a Gen Z-focused social media presence for Wikipedia and broader visibility for the Wikimedia Foundation. This position sits on the Social Team within the Foundation's External Communications department. You will play a key role in shaping our community management approach, bringing energy, creativity, and curiosity to how Wikipedia and the Wikimedia Foundation shows up across social media. From helping to develop tone-of-voice guidelines to identifying real-time cultural moments to respond to, and helping us tell the stories of our global volunteer community, this role will help build stronger bridges between Wikipedia, the Wikimedia Foundation, and global audiences. This is a full-time, hands-on, fast-moving role — perfect for someone who thrives on social media trends, loves connecting with online communities, and is eager to experiment and iterate.

Job Responsibility

  • Helping to develop and document a community management playbook for Wikipedia and the Wikimedia Foundation
  • Experimenting with and evolving each brand’s social tone of voice that resonates with global audiences, in partnership with broader Communications teams
  • Proactively identify and act on engagement opportunities to connect with new or underrepresented audiences
  • Surfacing and amplifying community stories, milestones, and impact moments that showcase the breadth and diversity of the volunteer communities that contribute to Wikipedia and wider Wikimedia projects
  • Staying current with social media platform innovations, new features, and emerging trends that can enhance Wikimedia and the Wikimedia Foundation’s reach
  • Recommending and testing community management and social listening tools to improve responsiveness and scalability
  • Assisting with tracking and reporting on engagement performance, community sentiment, and emerging discussion on social media platforms
  • Contributing to experimentation and reporting — tracking which community management tactics resonate and helping shape a data-informed approach to growth

Requirements

  • +2 years of experience in community management across social media platforms
  • Strong understanding of social media platform dynamics and how to craft messaging that performs on each (TikTok, Instagram Reels, YouTube Shorts)
  • Demonstrated ability to engage authentically with online communities and manage multiple accounts or brands
  • Has experience using social listening tools to keep track of community conversations
  • Excellent written and verbal communication skills and experience developing a unique tone of voice for brands on social media
  • Sound editorial judgement, including the ability to recognize when to escalate issues or disengage rather than respond
  • Cultural awareness and sensitivity to how community engagement efforts may be received across different regions and languages
  • Comfortable working cross-functionally with distributed, remote teams across time zones and geographies
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