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Community Lead

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WeWork

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Location:
United States of America , Mountain View

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

60000.00 - 65000.00 USD / Year
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Job Description:

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Job Responsibility:

  • Complete scheduled, quarterly conversations with owned accounts
  • Anticipate member and guest needs
  • Follow up in person with all members who’ve submitted a bad rating
  • Follow the model for issue resolution
  • Review all Medallia responses
  • Support front desk coverage schedule
  • Conduct pre-move-in meetings with all new accounts
  • Complete the New Member Orientation process
  • Curate new member on-boarding materials
  • Conduct move out interviews
  • Provide feedback on programming types
  • Set up and host weekly social events
  • Distribute all necessary info to promote the event
  • Ensure building-specific operational requirements are met for each event
  • Conduct morning walkthroughs
  • Know and explain WeWork policies and procedures
  • Manage the energy in the building
  • Liaise with in-building, third party cleaning companies
  • Track, audit, and organize keys
  • Oversee Community responsibilities for Member companies
  • Review and understand the role in the building management & WeWork provided Emergency Action Plans
  • Create incident reports as necessary
  • Conduct building tours set up by the Sales team
  • Alert appropriate contact on the Growth Team
  • Hand-off prospective member sales
  • Conduct tours of the space for potential new members

Requirements:

  • Bachelor’s Degree or equivalent experience
  • 2+ years of experience in hospitality
  • Proficient local language and understanding of local culture required
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects from start to finish
  • You are attentive to detail and manage tasks efficiently and effectively
  • You enjoy and thrive at continually growing relationships
What we offer:
  • 20 days of PTO
  • approximately 13 paid holidays
  • 80 hours of paid sick time per full calendar year
  • 16 weeks paid parental leave
  • competitive healthcare benefits
  • 401k plan
  • life and AD&D insurance

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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