CrawlJobs Logo

Community Lead

wework.com Logo

WeWork

Location Icon

Location:
Australia , Perth

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our Community team is an integral part of our business with the mission to enable our members to create their life’s work. As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Job Responsibility:

  • Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
  • Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response
  • Follow the model for issue resolution, utilizing the severity scale to determine the next steps
  • Review all Medallia responses to understand areas of improvement and implement proactive changes
  • Support front desk coverage schedule as needed
  • Conduct pre-move-in meetings with all new accounts to ensure a successful move in
  • Complete the New Member Orientation process for all new accounts within the building
  • Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day
  • Conduct move out interviews to understand the departing members’ overall experience
  • Conduct building tours set up by the Sales team for VIPs or prospective members as needed
  • Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation
  • Hand-off prospective member sales to appropriate sales contacts
  • Conduct tours of the space for potential new members while sharing benefits tailored to their needs
  • Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact
  • Set up and host weekly “social events” that help to create a community within your location and execute “Value-Driving” events planned by the Events team
  • Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters
  • Ensure building-specific operational requirements are met for each event
  • Conduct morning walkthroughs to address any issues
  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
  • Manage the energy in the building ensuring music levels and activations are appropriate
  • Liaise with in-building, third party cleaning companies to ensure space is kept up to standards
  • Track, audit, and organize keys collected and distributed
  • Manage keycard stock and request new inventory as needed
  • Oversee Community responsibilities for Member companies in buildings where Community is not present
  • Review and understand the role in the building management & WeWork provided Emergency Action Plans
  • Create incident reports as necessary
  • Respond appropriately and escalate any medical emergency
  • Respond to instructions from Leadership regarding emergency situations or security alerts

Requirements:

  • Bachelor’s Degree or equivalent experience
  • 2+ years of experience in hospitality
  • Proficient local language and understanding of local culture required
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects from start to finish
  • You are attentive to detail and manage tasks efficiently and effectively
  • You enjoy and thrive at continually growing relationships

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
WeWork - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Community Lead

Brand Community Lead

Our client, an innovative consumer brand at the intersection of culture, mobilit...
Location
Location
United States
Salary
Salary:
Not provided
80twenty.com Logo
80Twenty
Expiration Date
Until further notice
Requirements
Requirements
  • Prior experience leading community, events, field marketing, or grassroots cultural initiatives
  • A naturally charismatic, outgoing, highly extroverted personality—comfortable hosting, speaking, and leading groups
  • Deep familiarity with culture tied to bikes, outdoor lifestyle, skate/surf, action sports, or similar scenes
  • Genuine love for riding and hands-on involvement in the lifestyle
  • Experience managing and moderating online community channels (ideally Discord)
  • Strong operational and logistical skills
  • able to plan, coordinate, and execute events end-to-end
  • Comfortable working irregular hours (evenings/weekends) for events and community gatherings
  • Able to travel frequently and thrive on the road
  • Confident, resourceful, proactive, and able to work well under pressure
Job Responsibility
Job Responsibility
  • Serve as the primary face of the community—building deep relationships and ensuring every interaction reflects the brand’s values
  • Lead, host, and manage ride-outs, events, community meetups, and activations across various cities
  • Create an ongoing calendar of community activities, trips, and grassroots initiatives
  • Oversee digital community spaces (Discord, forums, groups) to keep conversations active, positive, and aligned with the brand’s vibe
  • Identify new event opportunities, evaluate their fit, and manage logistics from planning through post-event wrap-up
  • Maintain strong presence within local and national culture scenes (bikes, skate, surf, music, adventure sports)
  • Build genuine relationships across all walks of life—no ego, no classism, inclusive of everyone from casual riders to die-hard enthusiasts
  • Operate with a high degree of independence
  • handle rapid decision-making and fast-changing needs
  • Collaborate with internal teams to support larger brand goals and take work off leadership’s plate
Read More
Arrow Right

Community Regional Lead

The Airbnb Community team is looking for an experienced Community Engagement Lea...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Requirements
Requirements
  • Strong leader with 12+ years of related work experience, particularly in Community Building, Consulting, Strategy, Innovation, General Management, or Operations
  • Strong relationship and collaboration skills with a proven preference to motivate through influence and connection
  • Creative problem solver. Able to identify real obstacles and viable solutions
  • Ability to lead teams directly & indirectly including via matrix and dotted line environments
  • Experience leading innovation from ideation to implementation and scale
  • Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
  • Prior experience process management - Experience with designing, implementing, and improving effective and efficient work processes
  • Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
  • Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
  • Strong analytical, data, and troubleshooting skills
Job Responsibility
Job Responsibility
  • Regional Leadership & Engagement: Partner closely with Country Managers, Regional Directors, Policy & Comms Managers to understand priorities, trends, risks and opportunities within the region. Influence and motivate a team of Community Managers to unlock the power of Community driven programs
  • Regional Expertise & Innovation: Create a culture of innovation and experimentation to develop pilots to unlock value across Host Growth, Engagement and Impact which includes policy and business outcomes
  • Lead key meetings, forums, OKR management
  • ensure Community is incorporated into key initiatives in the region through development, tracking, reporting of community metrics
  • Develop, refine, and report on regional community KPIs
  • Identify and escalate reporting issues, gaps in processes, performance issues, and drive timely resolution
  • Lead and maintain Regional Community Operating System and Regional Community strategy between Regional Leadership (Global Markets, Policy, Supply, Marketing) and Central Community
  • Lead, develop, and support team of Community Engagement Managers in region
  • Own and drive community health and impact in the region
  • Deep understanding and representation of regional and host needs and nuances in global programs across Community
Read More
Arrow Right

Creative Brand, Community & Growth Lead

We are hiring a Creative Brand, Community & Growth Lead as our first in-house ma...
Location
Location
United States , Watertown
Salary
Salary:
120000.00 - 160000.00 USD / Year
tutorintelligence.com Logo
Tutor Intelligence
Expiration Date
Until further notice
Requirements
Requirements
  • 3 or more years of experience in marketing, brand, creative production, community building, or related roles in fast-paced startups
  • Demonstrated ability to create and execute compelling narratives, campaigns, events, or product launches
  • Strong visual and creative instincts with the ability to direct aesthetic and storytelling choices
  • Comfortable working across brand, community, and growth functions with a hands-on approach
  • Experience collaborating directly with founders, product teams, and sales leaders
  • Strong writing and communication skills across formats such as web, social, press, and long-form content
  • Track record of producing high-quality work with limited resources and shifting priorities
  • Experience managing agencies, contractors, and creative vendors
  • Ability to thrive in ambiguous, high-velocity environments and take projects from concept to execution
Job Responsibility
Job Responsibility
  • Develop and own Tutor’s core narrative, visual identity, messaging, and overall creative direction
  • Plan and execute company and product launches across events, PR, digital channels, and community touchpoints
  • Create and lead high-impact brand initiatives that elevate Tutor’s presence in the industry
  • Build and grow community engagement across customers, partners, and supporters
  • Experiment with growth channels and lightweight campaigns that drive awareness and qualified interest
  • Partner with leadership to connect brand, community, and growth efforts with company goals
  • Collaborate with product, engineering, and sales to shape stories, demos, and go-to-market moments
  • Hire and manage agencies or contractors for creative production, events, paid media, and PR when needed
  • Maintain a consistent and authentic public presence through social, content, and external communications
What we offer
What we offer
  • generous equity
  • fully covered health + dental
  • unlimited PTO
  • Fulltime
Read More
Arrow Right

Community Experience Lead

We’re seeking an exceptionally warm, service-driven, and community-minded Commun...
Location
Location
United States , Washington DC
Salary
Salary:
Not provided
thegatheringspot.club Logo
The Gathering Spot
Expiration Date
Until further notice
Requirements
Requirements
  • Prolonged periods standing and walking throughout facilities
  • Must be able to lift up to 15 pounds at times
Job Responsibility
Job Responsibility
  • Serve as the primary on-site presence for members, creating a warm, welcoming environment throughout the club
  • Build strong, ongoing relationships with members through regular in-person interaction, proactive outreach, and thoughtful check-ins via call and text
  • Become a trusted point of contact for member needs, questions, and requests
  • Monitor member engagement patterns to anticipate needs and strengthen retention
  • Attend and support member events to ensure members feel connected, supported, and included
  • Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture
  • Collaborate with programming and operations teams on experiences that elevate the onsite community atmosphere
  • Lead the Concierge team in delivering exceptional front desk hospitality, ensuring consistent service standards and a cohesive member experience
  • Oversee daily front-of-house operations to maintain a streamlined, professional, and welcoming environment
  • Support team training, scheduling, and performance to uphold service excellence across all club touchpoints
  • Fulltime
Read More
Arrow Right

Community Experience Lead

About The Gathering Spot: The Gathering Spot is a premier private membership clu...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
thegatheringspot.club Logo
The Gathering Spot
Expiration Date
Until further notice
Requirements
Requirements
  • Prolonged periods standing and walking throughout facilities
  • Must be able to lift up to 15 pounds at times
Job Responsibility
Job Responsibility
  • Member Engagement & Relationship Building
  • Serve as the primary on-site presence for members, creating a warm, welcoming environment throughout the club
  • Build strong, ongoing relationships with members through regular in-person interaction, proactive outreach, and thoughtful check-ins via call and text
  • Become a trusted point of contact for member needs, questions, and requests
  • Monitor member engagement patterns to anticipate needs and strengthen retention
  • Community Experience & Events
  • Attend and support member events to ensure members feel connected, supported, and included
  • Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture
  • Collaborate with programming and operations teams on experiences that elevate the onsite community atmosphere
  • Hospitality Leadership & Concierge Oversight
  • Fulltime
Read More
Arrow Right

Community and Social Media Lead

An exciting role as a Community and Social Media Lead has arisen to work for a s...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Requirements
Requirements
  • Proven background in building online communities across forums, email and social media
  • Comfortable to work on a hands on basis
  • Strategic when required
  • Generate new ideas
  • Create content and copy
  • Organised to be able to work in a fluid and ever changing work environment
What we offer
What we offer
  • plus benefits
Read More
Arrow Right

Community Support BizOps Lead

We are looking for a Sr. BizOps Lead to be part of our global CS Business Operat...
Location
Location
Ireland , Dublin
Salary
Salary:
98000.00 - 122000.00 EUR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Requirements
Requirements
  • 8+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results
  • Operations, Management Consulting or Financial/analytics background preferred
  • Must have deep functional domain expertise and knowledge in contact center operations and best practices
  • Understanding of contracts and commercial frameworks is a plus
  • Experience with process design and optimization, strategic operations and customer support strategies
  • Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities
  • Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
  • Experience using SQL, Python and/or Tableau is required
  • Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements
  • Excellent stakeholder management skills with the ability to influence at all levels
Job Responsibility
Job Responsibility
  • Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets
  • Develop and drive the business performance management system across the CS organization
  • Build and foster a robust, transparent and cooperative synergy across departments by aligning contact center goals and initiatives with broader organizational objectives
  • Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans based on data-driven analysis to optimize business performance
  • Partner with CS analytics to design the right operational dashboards
  • Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget
  • Drive the annual business planning process and work with finance to build the operating budget
  • Build the process for driving the overall Operational Efficiencies targets
  • Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization
  • Own budget and spend policy operations, developing strategies for spend allocation and operationalizing the achievement of targets set by Finance
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Lead Worker – Learning Disability Community Wellbeing Service

Midland Mencap is looking to recruit Lead Workers to provide support to adults w...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
12.60 GBP / Hour
midlandmencap.org.uk Logo
Midland Mencap
Expiration Date
Until further notice
Requirements
Requirements
  • The ability to work on your own initiative
  • Willing to work as part of a team
  • To support & achieve agreed outcomes in line with support plans
  • To work with colleagues, family, volunteers, and wider support network to maximise health and wellbeing
  • To support with tenancy sustainment, promote independence and establish community connections
  • To support in providing a service which is non–judgemental, responsive, reactive, and tailored to individual needs
  • The ability to identify, assess and act upon risks
  • Be highly motivated, creative, pro-active, and resourceful
  • Be IT proficient, with the ability to use a mobile device to record support sessions, outcomes achieved and gather information for Key Performance Indicators
  • Ability to follow organisational policies and procedures
Job Responsibility
Job Responsibility
  • Provide support consistent with individual, person-centred, support plans & risk assessments
  • To identify and connect individuals to community facilities, local services and professionals
  • Uphold and promote rights, dignity, respect and choices
  • Assist and support citizens to develop independent living skills, including digital literacy
  • Assist citizens in maintaining relationships with family, friends and the local community
  • Assist and support citizens in managing their finances and maximising income
  • Support to overcome accessibility barriers, explaining information & using accessible formats
  • To support with access to GPs, dentists, opticians & hospitals, including Annual Health Checks
  • To support with maintaining emotional, physical, spiritual, cultural and psychological well-being
  • To record achievements and citizen outcomes, and where possible support with move on
What we offer
What we offer
  • Comprehensive training
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy