Community Health Worker Job at Humana (Atlanta)

Job Description

Become a part of our caring community. As a Community Health Worker, you will serve as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns. The region of service will be from downtown Atlanta to Decatur, GA. You will report to the Associate Operations Director for the Atlanta Market.

Job Responsibility

Visit patients in the hospital during admissions as well as assist in set up for post discharge appointments
Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment
Assist members in navigating healthcare and social service systems, coordinating access to basic needs (e.g., housing, food, income, transportation), and scheduling physical and behavioral health visits
Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested
Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments
Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence
Provide social support to boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member
Support member self-management through culturally appropriate health education and coaching
Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs
Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps
Regularly travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective program administration
Work collaboratively with other associates as a member of the care support teams, including case managers, housing specialists, and SDOH coordinators
Attend community events to connect with members and provide education on case management services

Requirements

High School Diploma or equivalent
Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher
This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Community Health Worker training and/or certificate or willingness to complete within one (1) year
Bachelor's degree in social work or related field
Familiarity with state Medicaid program guidelines
Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
Proficient in English and Spanish

Nice to have

Community Health Worker training and/or certificate or willingness to complete within one (1) year
Bachelor's degree in social work or related field
Familiarity with state Medicaid program guidelines
Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
Proficient in English and Spanish

What we offer

medical
dental
vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

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