This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient's advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and intimate knowledge of the community served are required to be successful. CHWs work closely with MSWs to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.
Job Responsibility:
Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs
Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
Facilitate communication between all identified parties involved in patients care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
Form relationships with and build an inventory of local community organizations that may benefit our patients
Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health
Assist patients with completion of applications for accessing eligible benefits and resources
Promote goal setting and achievement to improve patients quality of life and self-efficacy with patients
Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient's home, external medical provider facility, community setting)
Spend about half of their time outside of the center in patient-centered locations
Drive engagement with high-risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
Complete referrals to organizations and agencies as needed
Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
Support care team decision making through participation in interdisciplinary team meetings
Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
Other duties as assigned
Requirements:
Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment
Strong oral and written communication skills
Ability to manage multiple priorities while maintaining a positive attitude
Dedication to serving the community and building meaningful relationships
Access to reliable transportation and ability to travel throughout the community to various locations
US work authorization
Fluency in language that is commonly spoken in the community when necessary, most often Bilingual English/Spanish
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members
Knowledge of community resources and resource navigation
Community Health Worker certification or an Associates or Bachelors in a related field is a plus
Experience utilizing electronic medical record systems
A problem-solving orientation and a flexible and positive attitude
Nice to have:
Fluency in language that is commonly spoken in the community when necessary, most often Bilingual English/Spanish
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members
Knowledge of community resources and resource navigation
Community Health Worker certification or an Associates or Bachelors in a related field is a plus
Experience utilizing electronic medical record systems
A problem-solving orientation and a flexible and positive attitude
What we offer:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources