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One Medical’s High Risk team is looking for a Community Health Worker (CHW) to act as the bridge between our patients, community resources, and healthcare services in order to remove barriers and increase wellness. Reporting to the Resource Navigation Program Manager, a CHW is a patient’s advocate or liaison, accompanying patients through proactive in-person and virtual or telephone outreach to promote health literacy and increase access to resources needed to live healthier lives. As a key member of the High Risk Care team, CHWs work with patients to identify personal health goals, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care, while also improving the quality and cultural competence of service delivery. CHWs play a critical role in supporting access to community, state, and federal resources for high risk/high need patients.
Job Responsibility:
Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to support and coordinate services for patients
Identify and initiate referrals for social service programs
including financial, psychosocial, community and state supportive services
Manage resource-focused care plans as a component of a patient’s continuum of care
Form relationships with and build an inventory of local community organizations that may benefit our patients
Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health
Assist patients with completion of applications for accessing eligible benefits and resources
Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients
Meet with patients in patient-centered and patient-preferred locations (One Medical offices, patient’s home, external medical provider facility, community setting)
Support care team decision making through participation in interdisciplinary team meetings
Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
Requirements:
At least 2 years of patient facing work experience in social services, community-based case management or healthcare outreach program
Strong verbal and written communication skills
Proficient computer skills (Google Workspace - Docs, Sheets, Slides) as well as experience utilizing electronic medical record systems
Must have access to an independent means of safe and reliable transportation as well as the ability to travel to various locations in the community throughout the day
Community Health Worker certification or advanced education in social services is a plus
Nice to have:
Spanish Speaking
Community Health Worker certification or advanced education in social services
What we offer:
Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance
Disability insurance
Malpractice Insurance
UpToDate Subscription
Continuing Medical Education (CME) - Receive an annual stipend
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference
Mileage will be reimbursed at the IRS/Federally established rate