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Community Engagement Team Coordinator

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22nd Century Technologies

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Location:
United States, McLean

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Category:
Public Relations

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Community Engagement Team Coordinator reports directly to the Manager, of Community Engagement. This position is responsible for the Community Engagement Team's coordination of projects and programs to develop, maintain, and strengthen community relationships. This is accomplished through a program of work in three (3) general areas: Community engagement in Agency Decision-Making, Community Liaison, and coordination of Community Engagement Programs.

Job Responsibility:

  • Lead community engagement projects and programs designed to promote understanding and reach informed consent on issues related to Capital Metro policies, projects, and services
  • Lead inter-departmental teams to ensure the integration of community engagement efforts with other Capital Metro departments and partner transportation organizations
  • Support the agency’s sponsorship program by leading community-powered programs to build community awareness and support of Capital Metro’s services and programs
  • Coordinate community meetings and events in in-person, virtual, and hybrid settings
  • Respond and engage with community members in a variety of forums
  • Responsible for data collection for Customer Relationship Management (CRM) software
  • Work collaboratively with Marketing and Communications to assist in designing and developing materials for dissemination to the public
  • Work with the community to understand how issues and problems impact the public, engage the community in the process of identifying and analyzing various alternatives for addressing problems, and obtain community input and feedback on recommended alternatives
  • Communicate community engagement results to executive staff and Board of Directors
  • Liaise with stakeholders to provide an active community presence for Capital Metro
  • Represent the organization in public and civic meetings, public hearings, and in the course of official agency correspondence
  • Troubleshoot operational issues and recommend policy and procedure changes to improve customer satisfaction and increase community trust in Capital Metro
  • Conduct research and compile data on community issues
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies
  • Perform other duties as required and/or assigned

Requirements:

  • Bachelor’s degree in Business, Public Affairs, Public Relations, Urban Planning, Communications, or a related field
  • Three (3) years of progressively responsible experience in dealing with business, community, or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public
  • Two years of advanced level experience with PC-based word-processing, web design platforms, or spreadsheet applications required
  • Knowledge of standard project management principles and methodologies
  • Excellent oral, written, and interpersonal communication skills
  • Effective organizational development and problem-solving skills
  • Effective planning and strategic management skills
  • Excellent presentation and public speaking skills
  • Excellent Word Suite application skills, especially PowerPoint and Excel
  • Ability to coordinate and manage events with internal and external partners
  • Ability to produce professional documents
  • Ability to work flexible hours, evenings, and weekends when necessary
  • Ability to establish and maintain effective working relations with a diverse population

Nice to have:

  • One (1) year of relevant lead or supervisory experience preferred
  • Bilingual in English/Spanish/Vietnamese/Arabic/ASL or Mandarin and ability to translate materials preferred
  • Bilingual in English/Spanish preferred and ability to translate materials

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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