Community Engagement Specialist

• Engage photographers, creators, and community advocates across social channels
• Respond to comments and questions with clarity, empathy, and a human tone
• Provide accurate product support via brand accounts and approved personal channels
• Use judgment to apply humor, reassurance, clarification, or escalation when appropriate
• Participate in sensitive conversations following established guidelines (no crisis comms ownership)
• Maintain deep understanding of creative workflows, product features, updates, and known issues
• Collaborate monthly on educational content such as tutorials, FAQs, tips, or feature explanations
• Publish approved content on brand channels and your personal social accounts (with required disclosures)
• Communicate product knowledge in an accessible, creator‑friendly voice
• Track conversations to identify trends, recurring questions, and sentiment shifts
• Share actionable insights with internal teams to inform product and social strategy
• Provide clear summaries and observations to support ongoing community health
• Use approved social management tools to monitor inbound activity and surface engagement opportunities
• Maintain an active, brand‑safe personal social presence that reflects your creator credibility
• Deliver consistent, high‑quality engagement at scale

• A photographer with an active personal social media presence showcasing your creativity, style, and original work
• A current, hands-on Photoshop and Lightroom user (required)
• Someone who communicates thoughtfully in comments and public conversations
• A creator with a modest but engaged following—not seeking large influencers who prefer less-than-full-time roles
• Passionate about helping creators learn, improving creative workflows, and representing a global brand authentically
• Experience engaging publicly on behalf of a brand is a plus
• Strong digital communication skills, high emotional intelligence, and excellent judgment in fast-paced online environments

Experience engaging publicly on behalf of a brand is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training