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The Airbnb team is looking for a Community Engagement Lead to build and lead our Host Community strategy in Spain and Portugal. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy. In this role, Community custodians in each region are responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Regional Lead and build collaborative relationships with the relevant Country Manager, Policy, Legal, Marketing and Communications Leads, supply teams and central Community team to support our hosts. The ideal candidate has extensive Community experience and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.
Job Responsibility
Act as the primary bridge between the local Airbnb team and the Host Community
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs
Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
Coordinate the activities and daily operations of one Community Engagement Manager
Develop and test new value propositions and methods for growing our host communities across Spain and Portugal
Identify new approaches to recruit, onboard and manage new community leaders
Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation
Support global Community Engagement Programming and evolve for local language and needs
Lead and organise effective Community events, both online and in-person
Identify country needs and develop in-market projects to drive Host success and accelerate business goals
Develop resources, engaging and high impact communications, and training materials for cross functional business partners
Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so
Influence regional prioritization, process improvement, and program feedback
Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information
Co-develop strategies in partnership with Supply teams to optimize host performance across quality, pricing, and availability
Leverage familiarity with STR regulatory environments to drive host engagement and education on compliance initiatives and regulatory obligations
Requirements
10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals