Community Engagement Consultant

• Manage incoming enquiries via phone and email through a live helpdesk
• Carry out resident feedback surveys by telephone
• Provide clear, timely, and accurate information to residents and stakeholders
• Track, monitor, and support the resolution of all issues in collaboration with the wider team
• Assist with community engagement activities to ensure residents feel informed and supported
• Handle a wide range of real-time queries with confidence
• Manage and log complaints effectively

• Must have experience with noise-related enquiries
• Must have complaints handling experience
• Exceptional verbal and written communication skills
• Highly organised with strong attention to detail
• An understanding of operational environments (e.g., large infrastructure settings) is advantageous
• Able to remain calm under pressure and manage competing priorities
• Background in property, housing, customer service, or community engagement is beneficial
• Experience using Salesforce CRM is a plus
• Previous supervisory or management experience is preferred

• Background in property, housing, customer service, or community engagement
• Experience using Salesforce CRM
• Previous supervisory or management experience
• Understanding of operational environments (e.g., large infrastructure settings)

Quarterly Profit Share (after six months)