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Community Engagement Consultant

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Office Angels

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Location:
United Kingdom , Brighton

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Contract Type:
Not provided

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Salary:

30000.00 - 45000.00 GBP / Year

Job Description:

Proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism.

Job Responsibility:

  • Manage incoming enquiries via phone and email through a live helpdesk
  • Carry out resident feedback surveys by telephone
  • Provide clear, timely, and accurate information to residents and stakeholders
  • Track, monitor, and support the resolution of all issues in collaboration with the wider team
  • Assist with community engagement activities to ensure residents feel informed and supported
  • Handle a wide range of real-time queries with confidence
  • Manage and log complaints effectively

Requirements:

  • Must have experience with noise-related enquiries
  • Must have complaints handling experience
  • Exceptional verbal and written communication skills
  • Highly organised with strong attention to detail
  • An understanding of operational environments (e.g., large infrastructure settings) is advantageous
  • Able to remain calm under pressure and manage competing priorities
  • Background in property, housing, customer service, or community engagement is beneficial
  • Experience using Salesforce CRM is a plus
  • Previous supervisory or management experience is preferred

Nice to have:

  • Background in property, housing, customer service, or community engagement
  • Experience using Salesforce CRM
  • Previous supervisory or management experience
  • Understanding of operational environments (e.g., large infrastructure settings)
What we offer:

Quarterly Profit Share (after six months)

Additional Information:

Job Posted:
November 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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