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We’re looking for a Community Engagement Associate to support our company’s presence across customer and advocate-facing platforms. This includes Meta, Reddit, and Circle.so. This person will play a critical role in shaping how our brand is perceived by responding thoughtfully, quickly, and consistently to feedback. You’ll report into our Brand Lead to ensure our brand voice and tone are consistent across all channels, while working closely with the Clinical Operations and Customer Experience team to ensure responses are grounded in empathy, accuracy, and service recovery best practices.
Job Responsibility:
Support day-to-day responses to customer and advocate community channels, including Facebook, Reddit, and Circle.so
Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses
Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams
Facilitate advocate engagement through supporting office hours, fireside chats, and other advocate-facing experiences that build connection and clarity
Own response times and ensure we’re meeting SLA’s across channels
Support proactive social strategies that strengthen our brand reputation
Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience
Support the monthly operations of our advocate appreciation program
Requirements:
1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups
Experience managing internal communication tools, knowledge management, and community platforms
Bachelor’s degree in a related discipline is preferred
A clinical background is strongly preferred
A high level of agency and autonomy, coupled with a vision for what healthcare can and should be