Community Director

• Perform functions to manage, direct and provide leadership to an assigned region and book of business
• Ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff
• Provide management and leadership to properties within assigned region and book of business
• Collaborate with Executive Management to develop goals and communicate established goals
• Manage the functions of a team in different properties within a region while maintaining standards of excellence
• Manage the process improvement and quality control of property management functions
• Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns
• Partner with Community Association Managers, Board of Directors and other internal departments to develop and lead the introduction and integration of new programs, services and initiatives
• Act as liaison to ensure quality service is delivered
• Mentor and support Community Association Managers
• Provide support with obtaining all service, maintenance and security contracts and in financial management, administration, corporate policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures
• Conduct site inspections regularly
• Ensure that maintenance manuals, equipment checklists and books are in place and are current
• Participate in sales building activities and manage the contract renewal discussion and process
• Provide support throughout all phases of the start up process
• Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to associates
• Oversee training and cross training programs
• Participate in the development of Standard Operating Procedures and maintain existing procedures
• Initiate and /or attend a wide range of internal and external meetings
• Develop contracts for all Ancillary Services as needed
• Provide financial support with a wide range of functions
• Recommend and manage the budget for the functional area of responsibility
• Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff
• Practice and adhere to Associa Global Service Standards
• Conduct business at all times with the highest standards of personal, professional and ethical conduct
• Perform or assist with any operations as required to maintain workflow and to meet schedules
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned

• Knowledge and ability to apply Illinois Statutes and Community's documents
• Excellent organization, motivation, leadership, management and interpersonal skills
• Critical thinking, complex problem solving, judgment and decision making ability
• Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments
• Excellent customer service skills
• Strong verbal and written communication skills
• Strong presentation skills
• Ability to read, analyze and interpret technical procedures, leases and/or regulations
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook
• Proficiency researching the Internet
• Previous experience with financial and accounting programs
• Ability to work with sensitive or confidential information
• Experience managing large, complex accounts or projects
• Ability to meet deadlines and work well under pressure
• Ability to work well in a team environment as well as independently
• Must be self-driven with the ability to identify, plan and prioritize business opportunities
• Knowledge of mechanical operations of a building and equipment
• Ability to respond to emergency situations promptly
• Bachelor’s Degree Required
• Master of Business Administration Degree Preferred
• 7 - 10 years of directly related or closely related experience
• 5 – 7 years of Management and/or Supervisory experience
• 5 – 7 years of Community Association experience
• IL CAM license required

Master of Business Administration Degree