Community Development Member Liaison, CVS Health

CVS Health

Location:
United States, San Antonio

Category:
-

Contract Type:
Employment contract

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

The Community Development Member Liaison is responsible for promotion of Aetna brand recognition & identification to increase Aetna Better Health of Texas (ABHTX) membership growth and retention. This person is responsible for enhancing member experience with Aetna Better Health of Texas to retain membership.

Job Responsibility:

Conduct outreach in all services to include community events, member activities, site visits, and member outreach calls
Market value ads, member renewal of benefits, health education, and community resources during outreach activities
Serve as liaison between ABHTX members and the health plan to resolve all member requests for assistance
Conduct member outreach in all service areas to include member phone calls and member requests for assistance and member events
Conduct proper documentation of outreach activities in Salesforce
Build outreach calendar 90-days out to meet monthly production metrics
Ensure continuous development of collaborative relationships with local community-based organizations
Meet all departmental standards for quality and compliance of outreach activities
Maintain compliance with all training initiatives
Provide support to all social media outreach events/activities
Provide support to all ABHTX/CVS Health Outreach Vehicle events/activities
Travel 50-60% of time

Requirements:

2+ years of experience in community outreach, particularly within the HMO (Health Maintenance Organization), health care, and/or insurance industries
Must reside in San Antonio, Texas
Ability to travel approximately 50-60% of the time within the San Antonio, TX area
High school diploma or GED

Nice to have:

Bachelor's degree in marketing or a closely related field
CHW (Community Health Worker) Certification
5-7 years of experience in community outreach, particularly within the HMO (Health Maintenance Organization), health care, and/or insurance industries

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Community Development Member Liaison