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This is an exciting opportunity for a Community Coordinator to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you'll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued. As a Community Coordinator, you'll build trusted relationships at every touchpoint while showcasing the outstanding services available across the workplace. You'll take ownership of your area, anticipating needs before they arise and ensuring seamless, consistent service delivery. You'll also gather and respond to feedback, championing continuous improvement and helping to create a workplace experience that stands out for all the right reasons.
Job Responsibility
Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high performing talent
Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns
Conduct daily site checklists and take ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately
Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order, while liaising with other departments to ensure everything is in working order
Requirements
A proactive, can-do attitude with a drive to find smarter, more efficient ways of working
Excellent verbal and written communication skills, with the ability to engage professionally at all levels
Ideally possess at least 1-2 years of experience in a similar position within community management, events or hospitality
Strong interpersonal skills, approachable, engaging, and highly collaborative
Exceptionally organised, with great attention to detail and effective time-management
Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook
A customer-focused mindset with a genuine passion for delivering outstanding hospitality
What we offer
Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards for exceptional contributions
One paid day off annually to support a cause you’re passionate about