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Community Coordinator – Cross Operations

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The Felix Project

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Location:
United Kingdom , London

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

28000.00 - 31000.00 GBP / Year
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Job Description:

Working across our operations we are looking for the Community Coordinator – Cross Ops to play a key role in the Community Team’s work. Their work will help to build our capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank. A key aspect to the role will be to help ensure the data needed to support our operations is complete, accurate and relevant and updated in a timely manner across all our data systems. Their work will help us to effectively monitor and evaluate our growth against strategic objectives as well as develop new initiatives. The role will work across the Felix operations including the Green Scheme and Felix Connect.

Job Responsibility:

  • Support, answer and conclude all queries in a timely manner and liaise with support functions as required
  • Support Green Scheme Lead on successful delivery of operation ensuring functional processes and procedures are appropriately followed
  • Responsible for successful delivery of Felix Connect operation ensuring functional processes and procedures are appropriately followed
  • Support the day-to-day operational teams supporting as liaison with our network of community organisations
  • Develop and deliver programmes that will engage our network with all aspects of Felix’s work
  • Regular reporting and measurement against agreed KPIs
  • Deliver innovative services compliant with all relevant legislation and standard operating procedures
  • Proactively engage and collaborate with all teams within Felix to increase impact and quality of service delivery
  • Support the Green Scheme out-of-hours helpline on a rota basis (Mon-Fri, 6-10pm)
  • Carry out other duties as needed
  • Act as an ambassador for The Felix Project as required

Requirements:

  • Right to work in the UK
  • Full UK Driving Licence (with no more than 6 points) held for at least 1 year – over 21 for insurance purposes
  • Ability to work with data and relevant IT systems to support its collection and analysis such as MS Dynamics 365 and PowerBi (training will be provided)
  • High proficiency in use of MS Office suite
  • Successful track record in a relationship management position in charity or commercial sector
  • Adept at managing a range of stakeholders internally and externally from senior management to grass roots community organisations
  • Proven track record in delivering innovative solutions
  • Ability to work effectively to ensure compliance within clearly defined systems and processes
  • Credible as an external ambassador, equipped with excellent communication and influencing skills
  • Must be able to work with autonomy but seek assistance as required in a busy environment
  • Ability to work within a team of varied individuals with a positive attitude

Nice to have:

  • Flexibility in terms of working hours
  • Willingness to attain Food Safety & HACCP Level 3
  • Committed to reducing waste and alleviating poverty
What we offer:
  • Birthday Day off
  • Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts
  • Training and development opportunities
  • Employee assistance programme including 24 Hour GP helpline
  • Opportunity for free meals whilst working at our depots
  • After work activities such as Felix’s softball team, running club and cycling club

Additional Information:

Job Posted:
February 04, 2026

Expiration:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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