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Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team in Columbus. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive. This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences.
Job Responsibility:
Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors
Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed
Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents
Reviewing and summarizing monthly financials for the Board of Directors
Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success
Requirements:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience in community management, customer service, hospitality, or a related industry
Strong written communication skills, including grammar, structure, punctuation, and spelling
Proven ability to deliver excellent customer service and effectively resolve conflicts
Comfortable working independently and collaboratively in team settings
Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines
Professional and clear communication skills across phone, email, and in-person interactions
Nice to have:
CMCA (Certified Manager of Community Associations) designation
Completion of the M-100: The Essentials of Community Association Management course through CAI
Experience managing an HOA portfolio or working as an onsite community manager
Familiarity with HOA operations, board governance, and vendor coordination
What we offer:
Flexible hybrid work schedule
Robust benefits, including medical, dental, vision, 401k, and disability insurance
Company-paid continuing education and certifications: CMCA, AMS, PCAM
Paid membership to CAI (Community Associations Institute)
Work-life balance
Work essentials provided: company laptop, work phone, and mileage reimbursement