Community Associate

• Be onsite in WeWork locations every business day to host our members and guests through operating our spaces, and providing extraordinary hospitality service to our members at every stage of their experience at WeWork
• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
• Ensure that your building is fully operational and processes are running efficiently
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
• Cover the front desk during the building’s set business hours and be an on-site point of contact
• Manage member requests while maintaining WeWork’s service standards
• Ensure all visiting guests are in accordance with WeWork’s guest policy
• Establish rapport with members and guests with the goal of building relationships
• Anticipate member and guest needs before they arise
• Ensure building specific forms and documents are up to date
• Answer any questions from members and guests related to the building
• Support to increase Net Promoter Score by ensuring the highest level of member experience through events and member engagement
• Participate in territory level community projects and cross functional tasks to increase member satisfaction
• Provide feedback on programming types and evaluate events
• Plan, execute, and host weekly, monthly events to engage and drive member experience
• Identify and execute opportunities to connect members with each other
• Consistently celebrate members’ successes and milestones
• Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
• Write and send broadcasts relating to building updates
• Assist Community Lead and Community Manager with building operations and management
• Conduct morning walkthroughs to address any issues
• Locate and issue posts via the regional system to members upon request
• Facilitate communication and build relationships with third-party vendors
• Prepare for a successful move-in for the newly-contracted accounts and facilitate smooth move-out for existing accounts
• Facilitate the promotion of add-on services to members and effectively manage relative tasks
• Mail & Package management in accordance with WeWork’s policy
• Receive, process, sort, and organize all the documents in the form of corporate mail
• Track, audit, and organize keys collected and distributed
• Manage keycards for members, contractors, etc in line with WeWork Security policy
• Review and understand the role in the building management & WeWork provided Emergency Action Plans and manage emergency equipment and supplies

• Native in Korean
• Customer service and/or sales experience is a plus
• Must have strong verbal and written communication skills
• Outstanding interpersonal and multitasking skills
• Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Passion for entrepreneurial communities
• Passion and understanding of WeWork’s mission and values
• Proficient in basic computer skills

Customer service and/or sales experience is a plus