Community Associate Job at WeWork (Seoul)

Community Associate

WeWork

Location:
Republic of Korea , Seoul

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This is a contract role with potential for a full-time opportunity based on performance after a year. As a Community Associate, you’ll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work will help WeWork to achieve the following: Be onsite in WeWork locations every business day to host our members and guests through operating our spaces, and providing extraordinary hospitality service to our members at every stage of their experience at WeWork. Build a welcoming and collaborative community environment amongst our members through events and building relationships between members. Ensure that your building is fully operational and processes are running efficiently. Drive growth and promotion of WeWork-provided service offerings. Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. All of this while illustrating WeWork’s core values and working towards achieving our mission.

Job Responsibility:

Be onsite in WeWork locations every business day to host our members and guests through operating our spaces, and providing extraordinary hospitality service to our members at every stage of their experience at WeWork
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that your building is fully operational and processes are running efficiently
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
Front Desk Management: Cover the front desk during the building’s set business hours and be an on-site point of contact
Manage member requests while maintaining WeWork’s service standards
Ensure all visiting guests are in accordance with WeWork’s guest policy
Establish rapport with members and guests with the goal of building relationships
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
Ensure building specific forms and documents are up to date
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc
Events and Membership Engagement: Support to increase Net Promoter Score by ensuring the highest level of member experience through events and member engagement
Participate in territory level community projects and cross functional tasks to increase member satisfaction
Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact
Plan, execute, and host weekly, monthly events to engage and drive member experience
Identify and execute opportunities to connect members with each other
Consistently celebrate members’ successes and milestones
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
Write and send broadcasts relating to building updates
Building Operations and Management: Assist Community Lead and Community Manager with building operations and management to maintain the best quality of working environment
Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams
Locate and issue posts via the regional system to members upon request
Facilitate communication and build relationships with third-party vendors such as cleaning, moving, and other vendors onsite
Prepare for a successful move-in for the newly-contracted accounts and facilitate smooth move-out for existing accounts
Facilitate the promotion of add-on services to members and effectively manage relative tasks such as POS transactions, Signage update to accelerate ancillary revenue
Mail & Package management in accordance with WeWork’s policy
Receive, process, sort, and organize all the documents in the form of corporate mail
Track, audit, and organize keys collected and distributed
Manage keycards for members, contractors, etc in line with WeWork Security policy
Review and understand the role in the building management & WeWork provided Emergency Action Plans and manage emergency equipment and supplies

Requirements:

Native in Korean
Customer service and/or sales experience is a plus
Must have strong verbal and written communication skills
Outstanding interpersonal and multitasking skills
Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
Passion for entrepreneurial communities
Passion and understanding of WeWork’s mission and values
Proficient in basic computer skills

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Community Associate

WeWork

Location:
Republic of Korea , Seoul

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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