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The Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You’ll provide exceptional support to the organisation by operating the facility and managing communication with stakeholders. We’re looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
Job Responsibility:
Deliver exceptional customer service to all members and visitors
Prepare and serve high quality coffee and other beverages
Handle member’s daily requests and all incoming enquiries
Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting)
Achieve occupancy goals through membership retention and closing new sales
Conduct informative tours to potential members and partners
Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
Contribute content to maintain our presence online and onsite via social media posts and promotional materials
Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning
Requirements:
1-2 years of work experience in customer service, events, business operations, sales would be an advantage
University Degree holder preferred
Ability to connect well with people
friendly and approachable
Possess strong communication and presentation skills
Exceptional organisational and multitasking skills
Reliable and self-driven, has the ability to work with teams and independently
Experience in Google Drive and Excel sheets would be an advantage
Must be a native English speaker
Nice to have:
any additional languages is a plus
What we offer:
Health care
Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
Personalised development plans and growth opportunities within the organisation
Team activities and annual company-wide events
Exclusive discounts at partnered restaurants, bars and gyms
Opportunities for local and international relocation
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