Community Associate

• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
• Ensure that your building is fully operational and processes are running efficiently
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
• Front Desk Management: Cover the front desk, greet members and guests, manage guest sign-in, build relationships, anticipate member needs, manage building forms, keep desk clean, notify members of deliveries, answer questions
• Events and Membership Engagement: Provide feedback on programming, celebrate members’ successes, promote events, ensure operational requirements for events, input member notes, connect members, recommend local services, engage on member network, explain policies, manage music and broadcasts
• Building Operations and Management: Process and organize mail, issue posts, keep mailroom clean, manage 'Return to Sender' mail, manage courier parcels, resolve lost packages, explain mail policies, manage keys and keycards, know emergency equipment, provide support for coffee machine

• College graduate with a four-year degree preferred, but not required
• 1+ years of hospitality experience
• Customer service and/or sales experience a plus
• Must have strong verbal and written communication skills
• Outstanding interpersonal and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Passion for entrepreneurial communities
• Passion and understanding of WeWork’s mission and values
• Proficient in basic computer skills

Customer service and/or sales experience a plus

• 20 days of PTO
• approximately 13 paid holidays
• 80 hours of paid sick time per full calendar year
• 16 weeks paid parental leave
• competitive healthcare benefits
• 401k plan
• life and AD&D insurance
• eligible to participate in an incentive plan