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The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.
Job Responsibility:
Actively listen with empathy to individuals experiencing vulnerability and crisis
Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs
Work diligently and advocate on behalf of customers to connect those in need to available resources
Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships
Enter data into appropriate customer record systems
Manage multiple phone lines
transferring calls
Requirements:
Knowledge of and experience navigating human services and social systems
Basic knowledge of Microsoft Office Suite
Customer service experience
Nice to have:
Preferred: lived experience of poverty on the Peninsula