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Community Assistance Network (CAN) Advocate

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United Way

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Location:
United States , Yorktown

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Category:
-

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Contract Type:
Not provided

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Salary:

16.00 - 18.00 USD / Hour

Job Description:

The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.

Job Responsibility:

  • Actively listen with empathy to individuals experiencing vulnerability and crisis
  • Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs
  • Work diligently and advocate on behalf of customers to connect those in need to available resources
  • Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships
  • Enter data into appropriate customer record systems
  • Manage multiple phone lines
  • transferring calls

Requirements:

  • Knowledge of and experience navigating human services and social systems
  • Basic knowledge of Microsoft Office Suite
  • Customer service experience

Nice to have:

  • Preferred: lived experience of poverty on the Peninsula
  • skills in motivational interviewing

Additional Information:

Job Posted:
February 19, 2026

Work Type:
On-site work
Job Link Share:

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