Community and Events Manager Jobs

Blenheim Chalcot

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In this role, you will manage the 2 event coordinators. Strong performance will lead to you also taking responsibility for the Community Team (3 Community Assistants and the Community Team Manager). You will be at the heart of our thriving community, overseeing Front of House, helping deliver everything from high-profile conferences and formal dinners to vibrant socials that make Scale Space special.

Job Responsibility:

Supervise and support team members, providing guidance, training, and performance feedback to ensure consistent, high-quality delivery
Establish and maintain best practices to ensure all events meet Scale Space’s standards. Identify and mitigate risks associated with operations
Develop and implement external marketing strategies to attract new customers for events and meeting room bookings, working closely with the marketing team to maximise occupancy and revenue
Act as the primary point of contact for key stakeholders, fostering strong relationships and ensuring their needs are met throughout the event lifecycle. Manage delivery from hospitality, a/v, and other key service providers
Monitor and report on performance, event revenue, and customer feedback, using insights to inform future improvements
Continuously review and enhance processes, leveraging technology and AI where appropriate to improve efficiency and customer experience
Manage all email communications to members, including updates on key activities such as planned fire drills or incident response. Handle serious member complaints promptly and professionally. Lead the quarterly customer survey (NPS), analyse responses, and create actionable plans to address feedback and improve the member experience
Organise and coordinate new company move-ins, offboarding and moving out processes, and internal office moves. Ensure all logistics are managed efficiently, stakeholders are informed, and transitions are seamless for all parties involved

Requirements:

Leadership and team management – guiding and supporting the team to ensure consistent performance and professional development
Planning and execution – managing complex event schedules, coordinating logistics, and ensuring smooth delivery
Customer service and complaint resolution – handling member enquiries and complaints with professionalism and empathy
Communication and stakeholder engagement – clear and effective communication with internal teams, external clients, and stakeholders across the event lifecycle
Marketing and revenue generation – developing and executing marketing strategies to attract new customers and increase bookings
Process improvement and innovation – proactively identifying inefficiencies and implementing improvements, including the use of AI tools
Operational coordination – managing move-ins, office relocations, and offboarding processes with precision and care
Crisis and incident management – managing communications and responses during planned drills or unexpected incidents
Data analysis and reporting – managing customer surveys (e.g., NPS), analysing feedback, and creating actionable improvement plans
Attention to detail and compliance – ensuring all event setups and operational activities meet specified requirements and safety standards

What we offer:

Competitive salary + up to 10% annual bonus
Overtime where necessary to cover events outside normal working hours
Free lunch every day – enjoy a variety of hot meals and fresh salad options
25 days paid holiday, plus Bank Holidays
Birthday day off
Life Assurance
Pension Scheme
£1,000 flexible benefits budget – choose from private health insurance, extra holidays, gym membership, and more
Ongoing learning and development opportunities to help you grow

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Community and Events Manager