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We are looking for a Community & Events Executive to manage and develop Mindful Chef’s customer community and advocacy initiatives. This role is central to building meaningful customer connections, driving engagement and loyalty, and supporting long-term retention and customer lifetime value. You will own day-to-day community management, referral and advocacy programmes, and collaborate closely with CRM, Brand and Marketing teams to ensure community engagement aligns with the wider customer journey and brand strategy. You will also monitor community sentiment, identify insights and opportunities, and help shape initiatives that strengthen customer relationships and brand advocacy.
Job Responsibility:
Own the day-to-day management of the Mindful Chef customer community, primarily via Facebook
Moderate discussions, respond to customer queries, and foster a positive, inclusive and engaging environment
Plan, create and curate community-specific content, including exclusive updates, behind-the-scenes moments and user-generated content
Support and deliver community-focused events and engagement initiatives that strengthen advocacy and loyalty
Identify and amplify advocacy opportunities within the community
Own and manage the customer referral programme, promoting participation and analysing performance to support customer acquisition
Deliver loyalty initiatives such as merchandise, gifting and surprise-and-delight moments
Build relationships with high-value and highly engaged customers, including supporting VIP initiatives
Monitor community discussions to identify trends, insights and customer pain points, and share learnings with Retention, Marketing and Product teams
Collaborate with CRM, Brand, Partnerships and Creative teams to align community activity with lifecycle strategies, campaigns and brand standards
Champion Mindful Chef’s brand values, including sustainability and B Corp commitments, within the community
Requirements:
Experienced in community management, social media, or customer engagement, with 2+ years in a similar role
Confident managing and moderating online communities, particularly on Facebook
An excellent communicator, with strong written and verbal skills and the ability to engage customers in an empathetic, inclusive and on-brand way
Highly organised, with the ability to plan, prioritise and manage multiple ongoing initiatives
Comfortable analysing customer sentiment, feedback and engagement data, and turning insights into actionable recommendations
Experienced in planning and delivering community content, initiatives or events
Qualified in Marketing, Communications, Community Management or a related discipline, or have equivalent practical experience
Nice to have:
Familiar with referral, loyalty or advocacy programmes
Passionate about food, health and sustainability, and motivated by working with purpose-led brands
What we offer:
Hybrid working from our office based in Wandsworth
Be part of a Better Business (B-Corp), making a positive impact on profit, people, and planet
Join an award-winning startup backed by the largest food and beverage company globally
Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies
Prioritise your well-being with perks like Vitality health insurance, access to learning resources, mental health support, and a generous holiday package (30 days + bank holidays)
Access to LinkedIn Learning, Better Up (AI Coaching Assistant) and yearly learning budget
Enjoy a 50% discount on all Mindful Chef products
Enhanced policy of up to 6 months full pay primary parental leave and up to 6 weeks full pay secondary parental leave