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Community Accounts and Engagement Representative

United States, Charlotte · Job Posted February 06, 2026
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Job Description

Brightspeed is seeking a Community Accounts and Engagement Representative to lead property-level growth and drive fiber sales and penetration across Multi-Dwelling Units (MDUs) and Single-Family Home (SFH) communities in a designated region. This role is centered around outbound sales strategies, proactive property engagement, and direct, in‑market execution—including door‑to‑door outreach—to increase Brightspeed’s market footprint.

Job Responsibility

  • Analyze business needs across an assigned book of business using data-driven insights and on-site observation
  • Independently assess relationships, demographics, competitive landscape, and property attributes that create a positive selling environment
  • Forecast property performance and establish fiber penetration goals at the property level
  • Plan, develop, and lead initiatives to increase fiber penetration across MDUs and SFHs
  • Execute outbound sales and engagement tactics, including door‑to‑door campaigns, outbound calling, email outreach, and on‑site or community events
  • Create and manage property‑specific action plans designed to drive adoption and improve sales penetration
  • Identify, prioritize, and act on key market triggers (e.g., lease‑ups, conversions, promotions, events) to accelerate service adoption
  • Spend 60% or more of working time in the field executing relationship‑building, sales, and marketing strategies
  • Build and maintain strong relationships with property management teams, leasing agents, and HOA boards
  • Influence and negotiate access for on‑site marketing tactics that support sales objectives
  • Conduct in‑person meetings, phone outreach, and property events to promote Brightspeed fiber offerings
  • Partner with internal sales, marketing, and operations teams to support market launches and ongoing property success
  • Coordinate, oversee, and direct third‑party vendors supporting property‑level sales efforts and community events
  • Serve as the primary liaison between Brightspeed and property stakeholders
  • Address questions or concerns from property teams and residents to ensure a smooth onboarding and sales experience
  • Represent Brightspeed’s brand through professional communication and high‑quality customer interactions
  • Own the distribution, placement, and tracking of marketing materials across assigned properties
  • Ensure all materials are compliant, current, and effectively leveraged by property staff and vendors
  • Track progress against penetration goals, event performance, and sales activity using CRM and operational tools
  • Maintain accurate property and activity records and participate in regular performance and operational reviews
  • Recommend adjustments to strategies and tactics based on results and market feedback

Requirements

  • 2+ years of experience in outbound, field, or territory‑based sales with demonstrated success driving penetration or growth within defined markets
  • Working knowledge of outbound sales techniques, including door‑to‑door selling, cold calling, event marketing, and community engagement
  • Strong verbal and written communication skills with the ability to educate customers, conduct product discussions, and collaborate across teams
  • Proven ability to establish and maintain strong, trust‑based relationships with property stakeholders and community partners
  • Demonstrated success executing sales plans and achieving goals in both new and established environments
  • English required

Nice to have

  • Telecom Experience: Exposure to broadband, fiber, or telecom services and competitive selling environments
  • Property & HOA Experience: Experience working with property managers, HOAs, leasing teams, or community associations
  • Technical & Tracking Tools: Familiarity with CRM systems (e.g., Salesforce) and workflow or task‑tracking tools to manage activities and performance

What we offer

  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits

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