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Reporting to the Supervisor of Operations Support, the Communications Technician is accountable for operating telecommunications systems and equipment and provide a wide range of support services for and within Valley Children's Healthcare.
Job Responsibility:
Operating telecommunications systems and equipment and provide a wide range of support services for and within Valley Children's Healthcare
Answering, screening, transferring incoming calls, monitoring hospital alarms, radios and emergency systems
Completing daily documentation of call log sheets, One Stop Shop, and Code Assessments
Routing phone calls from both internal and external customers, receiving One Stop Shop calls and dispatching and/or entering data into work order ticketing systems
Enforcing Valley Children's Healthcare policies, procedures, and protocols for the Communications department
Utilizing hospital computers, equipment and systems.
Requirements:
High School Diploma/G.E.D. (required)
College Degree - 2 year (preferred)
Minimum one (1) year Related experience (required)
Hospital or medical office experience. (preferred)
Multi-line telephone/communication equipment experience and possession of office related skills including a professional demeanor with good communication and a strong customer service background.
Bilingual Skills Preferred.
The ability to work variable days/hours as required, including holidays.