Communications Specialist Job at Four Seasons (Miami Beach)

Communications Specialist

Four Seasons

Location:
United States of America , Miami Beach

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Communications Specialist is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start. You will provide exceptional quality service to our guests through our Chat messaging system, as well as the phone. You will ensure that all incoming chat messages and phone calls are answered or routed to the correct department, as well as handle additional administrative and reservations tasks throughout your shift. You should also be comfortable providing general information about the hotel in a detailed and informative manor.

Job Responsibility:

Manage Four Seasons chat and phone calls, responding to requests in a timely manner and assisting in connecting guests with necessary departments
Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
Complete pre-arrival reservation detail process
Accepts and delivers wake up calls, messages, and faxes in a timely manner
Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner
Respond according to the crisis management plan to any resort emergency or safety situation
Handle restaurant reservations with prompt and professional communication, following company standards, and collaborate with the restaurant team to appropriately assign seating for owned bookings

Requirements:

College education or equivalent experience
1-2 years of experience in an administrative setting, preferably within luxury hotels & resorts

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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