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NTT DATA Logo NTT DATA · Public Relations

Communications Specialist

United States, Arlington Employment contract 67408.00 - 101112.00 USD / Year · Job Posted May 30, 2026
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Job Description

We are currently seeking a Communications Specialist to join our team in Arlington, Virginia (US-VA), United States (US). NTT DATA is seeking a skilled Communications Specialist to manage strategic communication within our Business Relationship Management team. Using strong written and verbal communication skills, the Communications Specialist ensures clear and effective dissemination of information to enhance stakeholder awareness, collaboration, and service transparency. The Communications Specialist supports the IT Customer Excellence Liaison (ICEL) program by enabling effective, consistent, and customer-focused communication across IT and Business stakeholders.

Job Responsibility

  • Develop and execute communication strategies to promote IT services and capabilities
  • Craft clear, concise, and engaging messaging aligned with organizational goals and values
  • Utilize diverse communication channels (email, newsletters, intranet, and more) to reach stakeholders effectively
  • Collaborate with IT teams and business units to ensure accurate and timely dissemination of information
  • Provide mission awareness data and reporting to enhance stakeholder engagement and transparency
  • Identify gaps in communication processes and recommend improvements to templates, workflows, and messaging standards
  • Partner with government-appointed ICELs to track IT department requests and ensure timely follow‑up and resolution
  • Support communication flow between ICELs, IT teams, and leadership to maintain alignment and visibility into ongoing issues
  • Monitor and document escalations, ensuring they are routed appropriately and communicated clearly to stakeholders
  • Maintain organized records and status updates to help ICELs manage priorities and drive customer excellence across supported organizations

Requirements

  • Minimum 5 years’ experience supporting the Communications role/responsibilities described above
  • Ability to obtain/maintain a Public Trust clearance

Nice to have

  • Communication Expertise - Strong written and verbal communication skills with the ability to craft strategic messaging
  • Attention to Detail - Ensures accuracy, clarity, and consistency in all communications and tracking activities
  • Collaboration - Skilled at working with cross-functional teams, government stakeholders, and technical teams
  • Organizational Skills - Ability to manage multiple concurrent requests, deadlines, and communication flows
  • Experience supporting liaison or customer advocacy programs is a plus
  • Knowledge of ITIL principles and IT service management processes
  • Familiarity with performance metrics, customer satisfaction monitoring, and stakeholder engagement strategies

What we offer

  • Medical insurance
  • Dental insurance
  • Vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
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