Communications Specialist Job at Dana-Farber Cancer Institute (Boston)

Job Description

The Communications Specialist supports the Department of Medical Oncology through the writing, editing, and management of clear, engaging content across print and digital channels. Working closely with the communications manager and department leadership, this role is primarily responsible for producing a weekly newsletter and meeting slides, while also supporting department reports, letters, and periodic internal and external website updates. The ideal candidate is a strong writer and editor with excellent research and design judgment, experience with newsletter and web platforms, and the ability to build trusted relationships with department faculty and other stakeholders across the Institute. This role should also be comfortable using AI as a collaborative tool to support content development and workflow while exercising sound judgment, discretion, and attention to tone, clarity, and audience needs.

Job Responsibility

Supports the development, editing, and execution of written and digital content for internal communication channels, which primarily includes our workforce intranet DFCI Online, internal e-newsletter products such as DFCI Digest, staff broadcast emails, and our bi-weekly publication, Inside the Institute
Edits pieces on a wide variety of topics for DFCI Online, Inside the Institute, or other channels as needed
exercises creativity and discretion to balance writers’ voices with Dana-Farber style
and recasting sentences for tone, clarity, and concision when necessary
Contributes to short- and long-term editorial calendar planning by sourcing story concepts and content ideation
Monitors user-generated content and comments for appropriateness on assigned channels, when applicable
Works collaboratively with other content creators across organization to ensure accuracy of information
Liaises with assigned clients, developing relationships as main point of contact for client communication needs, including but not limited to curating, building, regularly updating, and managing a variety of technical and content initiatives such as building new intranet pages aligned with clients’ needs in support of Dana-Farber initiatives
Works closely with IS and web application developers within the organization to ensure the continuation of a common, stable development environment for content contributors and staff engagement
Contributes to Dana-Farber’s social media efforts, recommending content and coordinating management of assigned social media projects
Supports the Communications department at large, which may include: Collaborating with departmental team members and/or participating in department client teams to ensure efficient flow of information and project work
Partnering with web development team to understand and improve channel platforms
Becoming team power user and lead implementer in any project management system guiding in-house writers and freelancers in the development of new intranet or web content
Staying current on trends and best practices in employee communications, content creation, editorial management, and editorial workflow
Writing, editing, proofreading and other duties as assigned
Monitoring DFCI Online (intranet) inbox
Partnering with department leadership to lead Inclusion, Diversity & Equity efforts
Maintaining ongoing communication with the client and/or department through the use of standardized reporting and project status tools to ensure timely and effective delivery of quality projects and deliverables

Requirements

Bachelor's degree in Communications or a related field
1 year of experience in editing and contributing to content, including intranet or web content
Experience working with web developers, designers, UX teams, and business analysts, as well as familiarity with SEO, Google Tag Manager, and Google Analytics, is preferred
A background in communications within healthcare, academic, or corporate organizations is highly preferred

Nice to have

Knowledge of WuFoo, Smug Mug or Tockify
Basic knowledge of web editing and management
Writing, editing, and project management skills, including idea research and generation, story or content development, interviewing, understanding and application of style guides
Experience working with web developers, designers, UX teams, and business analysts, as well as familiarity with SEO, Google Tag Manager, and Google Analytics
A background in communications within healthcare, academic, or corporate organizations

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Communications Specialist

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