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Communications & Reservations Supervisor

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Four Seasons

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Location:
Hungary , Budapest

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The CORE Supervisor supports the CORE Manager in leading the daily operations of the CORE Department, which combines Reservations and PBX functions. This role ensures all guest communications and reservations are handled with efficiency, accuracy, and a genuine commitment to service excellence. The CORE Supervisor plays a key role in guiding the team to deliver a seamless guest experience from the first point of contact through arrival.

Job Responsibility:

  • Support the CORE Manager in overseeing the daily operations of the CORE Department, ensuring departmental procedures and service standards are consistently maintained
  • Provide day-to-day supervision of the CORE team, ensuring productivity, accuracy, and exceptional guest service across all communication and booking channels
  • Oversee reservations received through all distribution channels including Brand Website, GDS, and third-party platforms, ensuring accuracy and proper processing
  • Supervise PBX operations, ensuring all incoming calls are handled professionally and efficiently, and directed appropriately
  • Respond to guest inquiries and reservation requests via phone, email, chat, and other communication platforms in a professional and timely manner
  • Monitor upcoming arrivals and reservation activity during high-demand periods to proactively manage potential wash, attrition, or booking discrepancies
  • Maintain accurate tracking of reservations data including pick-up, cancellations, no-shows, and booking sources
  • Conduct quality checks including call monitoring, reservation audits, and process reviews to ensure adherence to service and brand standards
  • Support the resolution of guest concerns, booking discrepancies, or service issues with a focus on achieving guest satisfaction
  • Act as the point of contact for the department in the absence of the CORE Manager and ensure smooth daily operations
  • Assist in training and mentoring team members on systems, procedures, and knowledge of the hotel’s services, features, and amenities
  • Coordinate daily CORE tasks including PBX operations, reservation processing, and digital guest communication channels
  • Assist with staff scheduling, operational reporting, and departmental administration as required
  • Process individual and group reservations accurately within Opera and collaborate closely with the Sales Team on group bookings

Requirements:

  • Minimum two years of experience in Reservations, PBX, Front Office, or a similar guest contact role within hospitality
  • A passion for hospitality and delivering exceptional guest service
  • Strong communication skills with excellent phone etiquette and professional written correspondence
  • Ability to multitask, stay organized, and perform well in a dynamic, fast-paced environment
  • Leadership mindset with a proactive and solution-oriented approach
  • Strong computer skills including Microsoft Office (Excel, Word, PowerPoint)
  • Solid knowledge of Opera PMS or similar hotel systems is preferred
  • Basic financial knowledge (e.g., commission calculations or proforma preparation) is considered an advantage
  • Fluency in English
  • additional languages are a plus

Nice to have:

  • Solid knowledge of Opera PMS or similar hotel systems
  • Basic financial knowledge (e.g., commission calculations or proforma preparation)
  • Additional languages
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Annual Bonus
  • Private Health Insurance
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 50% discount in Múzsa Bar and Kollázs Restaurant
  • Employee Assistance Program

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Job Link Share:

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