Communications & Reservations Supervisor Job at Four Seasons (Budapest)

Job Description

The CORE Supervisor supports the CORE Manager in leading the daily operations of the CORE Department, which combines Reservations and PBX functions. This role ensures all guest communications and reservations are handled with efficiency, accuracy, and a genuine commitment to service excellence. The CORE Supervisor plays a key role in guiding the team to deliver a seamless guest experience from the first point of contact through arrival.

Job Responsibility

Support the CORE Manager in overseeing the daily operations of the CORE Department, ensuring departmental procedures and service standards are consistently maintained
Provide day-to-day supervision of the CORE team, ensuring productivity, accuracy, and exceptional guest service across all communication and booking channels
Oversee reservations received through all distribution channels including Brand Website, GDS, and third-party platforms, ensuring accuracy and proper processing
Supervise PBX operations, ensuring all incoming calls are handled professionally and efficiently, and directed appropriately
Respond to guest inquiries and reservation requests via phone, email, chat, and other communication platforms in a professional and timely manner
Monitor upcoming arrivals and reservation activity during high-demand periods to proactively manage potential wash, attrition, or booking discrepancies
Maintain accurate tracking of reservations data including pick-up, cancellations, no-shows, and booking sources
Conduct quality checks including call monitoring, reservation audits, and process reviews to ensure adherence to service and brand standards
Support the resolution of guest concerns, booking discrepancies, or service issues with a focus on achieving guest satisfaction
Act as the point of contact for the department in the absence of the CORE Manager and ensure smooth daily operations
Assist in training and mentoring team members on systems, procedures, and knowledge of the hotel’s services, features, and amenities
Coordinate daily CORE tasks including PBX operations, reservation processing, and digital guest communication channels
Assist with staff scheduling, operational reporting, and departmental administration as required
Process individual and group reservations accurately within Opera and collaborate closely with the Sales Team on group bookings

Requirements

Minimum two years of experience in Reservations, PBX, Front Office, or a similar guest contact role within hospitality
A passion for hospitality and delivering exceptional guest service
Strong communication skills with excellent phone etiquette and professional written correspondence
Ability to multitask, stay organized, and perform well in a dynamic, fast-paced environment
Leadership mindset with a proactive and solution-oriented approach
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint)
Solid knowledge of Opera PMS or similar hotel systems is preferred
Basic financial knowledge (e.g., commission calculations or proforma preparation) is considered an advantage
Fluency in English
additional languages are a plus

Nice to have

Solid knowledge of Opera PMS or similar hotel systems
Basic financial knowledge (e.g., commission calculations or proforma preparation)
Additional languages

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Annual Bonus
Private Health Insurance
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
50% discount in Múzsa Bar and Kollázs Restaurant
Employee Assistance Program

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Communications & Reservations Supervisor

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