CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Communications / Reservations (CORE) Agent

United States of America, Beverly Hills 27.80 - 34.75 USD / Hour · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent reports to the CORE Manager. Work authorization for the location is required.

Job Responsibility

  • Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
  • Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
  • Support and assist the Front Desk team as needed
  • Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
  • Handles all guest interactions with the highest level of hospitality and professionalism
  • Accommodate special requests whenever possible
  • Resolve guest complaints according to Four Seasons Standards
  • Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
  • Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
  • Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa
  • Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods
  • Describe spa treatments and their health/wellness benefits
  • Sell and recommend treatments based on guest’s needs by providing insightful suggestions
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • Work harmoniously and professionally with co-workers and supervisors
  • Monitors and responds to hotel emergency and safety situations in an efficient and professional manner
  • Accepts and delivers wake-up calls, messages and logs facsimiles in a timely manner
  • The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
  • The ability to assist with “Do Not Disturb” requests, screening calls, “No Information” calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, and three-way conversations
  • Assist callers in placement of local or long distance calls
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Adhere to meal break policy and proper payroll procedures

Requirements

  • 1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
  • Exceptional communication skills and command of English language
  • Flexible schedule and the ability to work different shifts, weekends and holidays

What we offer

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Communications / Reservations (CORE) Agent

8 matching positions

Communications / Reservations (CORE) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...
Location
Location
United States of America , Beverly Hills
Salary
Salary:
27.80 - 34.75 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
  • Exceptional communication skills and command of English language
  • This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.
Job Responsibility
Job Responsibility
  • Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
  • Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
  • Support and assist the Front Desk team as needed
  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
  • Handles all guest interactions with the highest level of hospitality and professionalism
  • Accommodate special requests whenever possible
  • Resolve guest complaints according to Four Seasons Standards
  • Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
  • Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
  • Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
What we offer
What we offer
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
  • Fulltime
Read More
Arrow Right

Communications and Reservations (CoRe) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College degree
  • Fluency both in written and oral English and Hungarian (a third language is an advantage)
  • Previous work experience in a relevant position (reservations, front desk) and Opera knowledge are an advantage
  • should be an excellent team player, very detail-oriented and should have good communication skills
  • EU work authorization
Job Responsibility
Job Responsibility
  • Creating memorable experience for our guests from the booking phase on
  • Communicating with most of the departments on a daily basis
  • Assisting sales with group reservations
  • Understanding and reviewing online reservations
  • Selling property features such as spa, restaurant and concierge services
  • Successfully handling incoming and outgoing calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
  • Answering the telephones professionally and utilizing the computer system accordingly
  • Utilizing the telephone switchboard, the hotel computer system
  • Accepting and placing wake-up calls for hotel guests
  • Handling technical issues regarding telecommunication equipment (guest phones technical checks, function room setup, etc.)
What we offer
What we offer
  • Competitive salary package
  • private health insurance
  • complimentary daily employee meal
  • exclusive discount and travel programs with Four Seasons
  • comprehensive learning and development programs
  • 50% discount in our Kollázs restaurant and Múzsa bar
  • international career opportunities
  • inclusive and diverse employee engagement events all year-round
  • Fulltime
Read More
Arrow Right

Communications / Reservations Agent

Four Seasons Beverly Wilshire is looking for a Hotel Communications Agent who sh...
Location
Location
United States of America , Beverly Hills
Salary
Salary:
27.80 - 34.75 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
  • Exceptional communication skills and command of English language
  • Flexible schedule and the ability to work different shifts, weekends and holidays
Job Responsibility
Job Responsibility
  • Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
  • Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
  • Support and assist the Front Desk team as needed
  • Monitor and respond to hotel emergency and safety situations
What we offer
What we offer
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Access to a robust benefit plan
  • Opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
  • Fulltime
Read More
Arrow Right

Core Agent (Reservations)

About Four Seasons: Four Seasons is powered by our people. We are a collective o...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Reading, writing, and oral proficiency
  • Communication Skills
  • Strong Customer Service
  • High School Diploma
  • Previous Reservations and/or Front Office
  • High Volume Call Center
  • Computers and Windows 95/98
Job Responsibility
Job Responsibility
  • Responsible for selling the resort and providing information to prospective guests
  • To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction
  • Fulltime
Read More
Arrow Right

Reservations / Core Agent

Join our pre-opening Reservations team as Reservations / Core Agent at Four Seas...
Location
Location
Saudi Arabia , Amaala
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in reservations or front office roles within luxury hospitality, preferably in a pre-opening environment
  • Knowledge of reservations systems (e.g., Opera, CRS) and distribution channels preferred
  • Strong communication, sales, and customer service skills
  • Attention to detail with the ability to handle multiple tasks
  • Suitable candidates must be eligible to work in Saudi Arabia
  • Fluency in Arabic and English is essential
Job Responsibility
Job Responsibility
  • Support pre-opening tasks including reservations system setup, rate loading, and guest profile database creation
  • Handle all reservation inquiries via phone, email, and online channels with a focus on personalized guest service
  • Process individual, group, and VIP reservations accurately and efficiently
  • Maintain and update guest profiles and preferences in the system
  • Support daily management of rates, inventory, and distribution channels
  • Monitor system accuracy and escalate technical issues when needed
  • Prepare pre-arrival reports and collaborate with operational departments to ensure a smooth guest journey
  • Act as a brand ambassador during every guest interaction
What we offer
What we offer
  • Competitive salary in a tax-free environment
  • Housing and transportation
  • 30 days of vacation plus public holidays
  • Complimentary meals and uniform cleaning
  • Medical and life insurance
  • Employee Assistance Program and worldwide complimentary room nights
  • Opportunities for growth and development
  • Fulltime
Read More
Arrow Right

Reservations Agent

Location
Location
United States of America , Chicago
Salary
Salary:
25.43 - 26.93 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional communication skills and command of English language
  • Additional language preferred but not required
  • Completion of Post-Secondary Education in Hospitality or related field
  • Previous experience in Reservations and/or Front Office managing a high call volume
  • Strong Customer Service, Multi-tasking, and Communication Skills
  • Knowledge of Opera Property Management System and ability to operate other various electronic systems
  • Service Passion for Luxury Hospitality
  • Requires attention to detail and problem solving skills
  • Candidates must have valid work authorization for the U.S.
Job Responsibility
Job Responsibility
  • Booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests
  • Providing general information about the hotel and assisting callers
  • Responding to emergencies by connecting the appropriate individuals by phone or radio
  • Acting as the friendly and courteous voice of the operator
  • Being an authority on all restaurant food menus, alternative cuisine and all beverage lists
  • Overseeing the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations are correctly processed and carried out within stated delivery time according to Four Seasons Standards
  • Offering professional and friendly service while multitasking, problem solving, and ensuring all guest's needs are met
  • Being a willing team player, comfortable with computer systems as well as communicating over the telephone
  • Maintaining excellent personal presentation and interpersonal skills and maintaining a clear and pleasant voice along with a positive attitude
  • Listening to guest complaints and handling those complaints graciously while actively and creatively finding solutions
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Core Agent

Four Seasons Hotel Houston is looking for a Core Agent to join our Front Office ...
Location
Location
United States of America , Houston
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for providing genuine customer service
  • Ability to read, write and speak English
Job Responsibility
Job Responsibility
  • Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
  • Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.
  • Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
  • Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
  • properly and accurately close guest checks
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent - German Speaker

Location
Location
Italy , Milan
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hotel operations
  • English language
  • Any Property Management System (e.g. Opera)
  • Superior communication skills
  • Fluency in English, Italian and German
  • Attention to detail
  • Strong interpersonal and relationship building skills
  • Ability to multi-task with excellent organizational skills
  • Must possess the legal right to work in Italy
Job Responsibility
Job Responsibility
  • Display a friendly courteous and professional manner
  • Have knowledge of general hotel information
  • Handle privately registered guests and understand confidentiality
  • Determine what a potential guest is looking for
  • Utilize the Guest Recognition Program
  • Carry out other duties assigned by manager
  • Prioritize and handle multiple tasks
  • Be attentive to guests needs
  • Exhibit professionalism
  • Keep an organized and clean workspace
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Meals available at Employee Restaurant
  • Employee Experience initiatives
  • Employee Recognition Programs
  • Opportunities to build a successful career with global potential
  • Fulltime
Read More
Arrow Right