Communications / Reservations (CORE) Agent Job at Four Seasons (Beverly Hills)

Communications / Reservations (CORE) Agent

Four Seasons

Location:
United States of America , Beverly Hills

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

27.80 - 34.75 USD / Hour

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Job Description:

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent reports to the CORE Manager. Work authorization for the location is required.

Job Responsibility:

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa
Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods
Describe spa treatments and their health/wellness benefits
Sell and recommend treatments based on guest’s needs by providing insightful suggestions
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Work harmoniously and professionally with co-workers and supervisors
Monitors and responds to hotel emergency and safety situations in an efficient and professional manner
Accepts and delivers wake-up calls, messages and logs facsimiles in a timely manner
The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
The ability to assist with “Do Not Disturb” requests, screening calls, “No Information” calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, and three-way conversations
Assist callers in placement of local or long distance calls
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
Adhere to meal break policy and proper payroll procedures

Requirements:

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

What we offer:

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Communications / Reservations (CORE) Agent

Four Seasons

Location:
United States of America , Beverly Hills

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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