Communications / Reservations (CORE) Agent Job at Four Seasons (Beverly Hills)

Communications / Reservations (CORE) Agent

Four Seasons

Location:
United States of America , Beverly Hills

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27.80 - 34.75 USD / Hour

Save Job

Apply Position

Job Description:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent reports to the CORE Manager. Work authorization for the location is required. Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Job Responsibility:

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa
Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods
Describe spa treatments and their health/wellness benefits
Sell and recommend treatments based on guest’s needs by providing insightful suggestions
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Work harmoniously and professionally with co-workers and supervisors
Monitors and responds to hotel emergency and safety situations in an efficient and professional manner
Accepts and delivers wake-up calls, messages and logs facsimiles in a timely manner
The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
The ability to assist with “Do Not Disturb” requests, screening calls, “No Information” calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, and three-way conversations
Assist callers in placement of local or long distance calls
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
Adhere to meal break policy and proper payroll procedures.

Requirements:

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

What we offer:

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share: