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Communications / Reservations Agent

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Four Seasons

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Location:
United States of America , Beverly Hills

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

27.80 - 34.75 USD / Hour
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Job Description:

Four Seasons Beverly Wilshire is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent reports to the CORE Manager. Work authorization for the location is required.

Job Responsibility:

  • Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
  • Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
  • Support and assist the Front Desk team as needed
  • Monitor and respond to hotel emergency and safety situations

Requirements:

  • 1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
  • Exceptional communication skills and command of English language
  • Flexible schedule and the ability to work different shifts, weekends and holidays
What we offer:
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Access to a robust benefit plan
  • Opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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