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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Communications Operator

United States, Phoenix · Job Posted February 20, 2026
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Job Description

As a Communications Operator, you would be responsible for answering the hotel telephone and directing calls to the appropriate extension or room and providing clear and timely communication with guests regarding hotel information and emergencies. Also responsible for contacting hotel executives and city services in cases of emergency. This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. Shifts will vary and are between the hours of 6:30am-11pm.

Job Responsibility

  • Answer calls originating from external and internal sources
  • Direct caller to appropriate extension or room
  • Verify last name of guest for all room calls
  • Assist guests with directions or other required information
  • Communicate to callers in a clear and concise manner
  • Communicate messages using proper grammar and spelling
  • Verify names and telephone numbers
  • Direct hotel staff to assist guests, upon request
  • Properly handle all incoming urgent matters or emergencies for the guests and hotel
  • Work with hotel management and/or security in order to calmly direct appropriate action
  • Appropriately document all emergencies
  • Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others
  • Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency

Requirements

  • High School graduate or equivalent
  • Prior customer service experience, required
  • Experience with handling cash, preferred
  • Prior luxury hotel experience, preferred
  • Prior Front Desk experience, preferred

Nice to have

  • Experience with handling cash
  • Prior luxury hotel experience
  • Prior Front Desk experience

What we offer

  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities
  • Go Hilton travel benefits
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