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As a Communications Operator, you would be responsible for answering the hotel telephone and directing calls to the appropriate extension or room and providing clear and timely communication with guests regarding hotel information and emergencies. Also responsible for contacting hotel executives and city services in cases of emergency. This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. Shifts will vary and are between the hours of 6:30am-11pm.
Job Responsibility:
Answer calls originating from external and internal sources
Direct caller to appropriate extension or room
Verify last name of guest for all room calls
Assist guests with directions or other required information
Communicate to callers in a clear and concise manner
Communicate messages using proper grammar and spelling
Verify names and telephone numbers
Direct hotel staff to assist guests, upon request
Properly handle all incoming urgent matters or emergencies for the guests and hotel
Work with hotel management and/or security in order to calmly direct appropriate action
Appropriately document all emergencies
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others
Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency