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Communications Manager

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ServiceNet

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Location:
United States , Northampton

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Category:
-

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Contract Type:
Not provided

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Salary:

53000.00 - 63000.00 USD / Year
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Job Description:

The Communications Manager plays a key role in shaping and sharing the organization’s story. With a strong focus on writing, social media and meaningful storytelling, this position helps bring the mission to life through compelling content that connects with diverse audiences - clients, staff , donors, and community partners.

Job Responsibility:

  • Write clear, engaging, and authentic stories that highlight programs, people and community impact
  • Develop content and submit timely newsletters, website articles, press releases, and marketing materials
  • Collaborate with program staff to identify and shape stories that reflect organizational values and outcomes
  • Assist in executing the organization's social media strategy and oversee daily posting, engagement and analytics
  • Coordinate with internal teams to highlight key events, initiatives and success stories
  • Monitor emerging trends and make recommendations to strengthen online presence and engagement
  • Uphold brand guidelines and ensure cohesive messaging across print, digital, and visual materials
  • Edit, proofread and finalize communications from across the organization to maintain quality and clarity
  • Support communications planning for major initiatives, events and campaigns
  • Provide direction and support to assigned communications team member(s), fostering skills development and alignment with team goals
  • Partner with staff across departments to share resources, discuss & streamline processes, and coordinate communications efforts to meet deadlines
  • Contribute to an inclusive, mission-driven culture that values creativity, teamwork, and integrity

Requirements:

  • Bachelor's degree in communications, journalism, marketing, or a related field
  • equivalent experience considered
  • 3+ years of professional experience in communications, public relations, or content development
  • Supervisory or mentorship experience preferred
  • Exceptional writing and editing skills, with proven ability to craft stories that inspire and inform
  • Experience managing social media platforms and digital content strategies
  • Strong interpersonal and project management skills, with ability to balance multiple priorities
  • Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record
What we offer:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance
  • Generous PTO (time-off) package
  • Comprehensive health and dental insurance plans
  • Life insurance and long-term disability insurance
  • 403(b) retirement plan
  • Tuition remission for eligible classes
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance
  • Opportunities for career development and advancement

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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