Communications Lead

• Design and carry out communication plans for major IT and operational programs, ensuring information is delivered clearly, consistently, and at the right time.
• Convert technical project details into practical messaging that employees, leaders, and customer-facing groups can easily understand and act on.
• Provide strategic guidance to project sponsors and IT leadership on communication timing, stakeholder impact, and potential change-related risks.
• Partner with communications, HR, operations, and leadership teams to coordinate content reviews, secure approvals, and maintain message consistency.
• Develop written materials for multiple channels, including leadership updates, employee communications, stakeholder messaging, and customer-facing content.
• Collaborate with operational teams and business partners to support integrated communication efforts tied to implementation activities and customer experience goals.
• Track audience feedback and adoption concerns, then refine messaging approaches to improve understanding and engagement.
• Oversee communication project plans, monitor related budgets, and evaluate vendor-supported distribution performance to identify and implement improvements.

• Previous experience in communications, such as corporate communications, journalism, public relations, or product communications.
• Strong writing and editing skills with the ability to simplify complex technical or operational topics for varied audiences.
• Familiarity with Microsoft tools and standard business applications used for communication planning, content development, and presentations.
• Ability to work with senior leaders, cross-functional stakeholders, and external partners in a fast-moving environment.
• Knowledge of communication strategy, change management principles, and brand or enterprise messaging standards.
• Experience with planning processes, budget tracking, and coordinating communication deliverables across multiple workstreams.
• Understanding of compliance- or policy-sensitive communications and the importance of accuracy in customer and employee messaging.

Technical writing experience and exposure to IT transformation initiatives are preferred.

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan