CrawlJobs Logo
Airbnb Logo Airbnb · Public Relations

Communications Lead Trust, EMEA

United Kingdom, London 90000.00 - 110000.00 GBP / Year · Job Posted January 04, 2026
Apply Position
Job Link Share

Job Description

The Communications Lead, Trust (EMEA) will oversee Airbnb’s press strategy for trust and safety across the region, lead consumer-facing trust and safety campaigns, and manage a consistent drumbeat of proactive and reactive stories. This role will also manage a Communications Manager.

Job Responsibility

  • Develop and lead a communications strategy and calendar of proactive multichannel trust and safety-focused campaigns that tie back to team and business objectives, while also owning key initiatives to ensure timely delivery
  • Manage - and support the EMEA Communications team with - press requests, acting as a point of contact for journalists and a spokesperson on trust and safety matters, and utilising all relevant tools and teams to protect Airbnb’s community and brand
  • Manage and develop a direct report, providing 1:1 coaching, performance feedback, and career guidance to ensure individual and team success
  • Provide strategic counsel and support to cross-functional teams and senior leaders, including the EMEA Communications team, Public Policy, Legal, Community Support, Operations, Product, and Community Policy, on sensitive and complex matters
  • Coach and prepare Airbnb spokespeople for media and public speaking opportunities, and equip stakeholders with messaging for interviews, meetings and other public-facing opportunities
  • Oversee multiple cross-functional projects, ensuring strong organisation and momentum, while staying hands-on to keep projects moving
  • Oversee, develop and uphold day-to-day operations and processes

Requirements

  • Demonstrated senior-level communications experience, whether in agency, in-house, or government communications roles
  • Experienced comms leader with a proven track-record working with cross-functional teams, and with journalists and partners, on proactive and reactive communications initiatives involving trust, safety, crisis, policy, regulatory, corporate, financial matters
  • A proven history of collaborating to encourage and develop innovative ideas, turn them into plans and campaigns that map to team and business objectives, and execute on them
  • Proven strategy and operations capabilities, and experience working with cross-functional teams on a range of projects
  • Experienced advising and working with cross-functional leads and stakeholders on sensitive, complex, and high-profile matters, with the ability to anticipate issues and navigate challenges
  • Strong leadership and people management skills, with the ability to motivate, mentor, and develop team members while driving results in a fast-paced environment
  • Excellent problem solver with experience making decisions in ambiguous and high-pressure situations
  • Proactive mindset and capable self starter comfortable independently organising and managing priorities and projects, with follow through to get things done and ensure all activities undertaken are as successful as possible
  • Strong writer with attention to detail and experience in crafting highly effective press materials
  • Understanding of changing communications landscape and how to effectively and holistically approach to manage or drive impact
  • Bachelor’s Degree

What we offer

  • bonus
  • benefits
  • Employee Travel Credits
Airbnb - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Communications Lead Trust, EMEA

8 matching positions

Law Enforcement Engagement Lead - EMEA

The Global Law Enforcement Engagement Regional Lead for Europe, the Middle East,...
Location
Location
France
Salary
Salary:
90000.00 - 110000.00 EUR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience as a law enforcement or domestic security service officer with demonstrated expertise in investigating and preventing serious and organized crime, acts of violence, and threats to public safety
  • Law enforcement expertise and experience in conducting complex investigations involving criminal acts and/or national security matters including but not limited to violent crime, organized crime (e.g., human trafficking, drug trafficking, financial fraud, etc.), child sexual exploitation, terrorism/violent extremism, and cybercrime
  • Professional work experience with law enforcement agencies and organizations located and/or operating in the European Union
  • Experience working collaboratively with law enforcement managing/addressing law enforcement requests for information, production/judicial orders, emergency disclosure requests, Mutual Legal Assistant Treaty (MLAT) requests, and emergencies-in-progress from a range of varied and legal systems common to EMEA
  • Professional working knowledge of legal frameworks associated with individual data privacy rights, particularly the European Union’s General Data Protection Regulation (GDPR)
  • Law enforcement training, expertise, and experience in crisis planning and management and critical incident response
  • Ability to work effectively in a global environment, including an understanding of cultural differences
  • Demonstrated maintenance of a highly developed network of resources, cultivated through years of building relationships with global law enforcement and security services, ensuring liaison effectiveness in varied regions with complex geopolitical, cultural, and business environments
  • Excellent oral and written communication and presentation skills, including an ability to deliver clear and concise executive presentations
  • Excellent organizational and analytical skills, and a demonstrated record of cross-functional collaboration
Job Responsibility
Job Responsibility
  • Lead, develop, and manage Airbnb efforts to cultivate trusted and reliable relationships with law enforcement partners in the EMEA region to safeguard the Airbnb community
  • Lead and promote effective information exchange and collaboration with regional law enforcement on criminal threat and life safety matters that endanger the Airbnb community
  • Lead, develop, and maintain effective working relationships with law enforcement and government authorities in EMEA by building partnerships and coalitions through liaison with international law enforcement organizations (e.g., UNODC, INTERPOL, Europol, AFRIPOL, AIMC, IACP, etc.)
  • Lead regional and contribute to global efforts to develop programs, events, and presentations to educate key external bilateral and multilateral partner agencies and entities to promote Airbnb’s trust and safety capabilities and priorities
  • Provide expertise and conduct cross-functional collaboration with internal teams and fellow Airbnb stakeholders on law enforcement engagement matters in EMEA
  • Lead and/or contribute to law enforcement communication and correspondence during crisis response and/or high-risk law enforcement operations in EMEA
  • Identify market segments and external partnership opportunities to improve Airbnb law enforcement liaison, communication, and liaison in EMEA
  • Investigate and overcome barriers to successful, collaborative law enforcement operations and data exchange in EMEA
  • Collaborate with Airbnb legal, community support, and public policy teams to achieve effective engagement with law enforcement authorities, regulators, and legislators on online safety, security, and law enforcement issues in EMEA
  • Develop, analyze, and communicate data, metrics, and performance measures to inform and evaluate the effectiveness of law enforcement engagement in EMEA
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right
New

Fdc Operational Client Relationship Manager

The FDC Operational Client Relationship Manager is responsible for managing a po...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid & demonstrable relevant experience
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bachelor's Degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Serve as the principal operational contact for a portfolio of ETD and OTC Platinum clients, delivering client service excellence and maintaining strong, trusted relationships
  • Act as a subject matter expert (SME) across global ETD markets and OTC clearing houses, with extensive knowledge of principal products, market practices, regulatory requirements, and additional asset classes such as equities, FX, repo, fixed income, physical commodities, and Prime Brokerage
  • Manage the diverse needs of clients including commodity firms, banks, pension funds, asset managers, and hedge funds, providing tailored relationship management to ensure successful outcomes for client’s requirements
  • Oversee clients’ operational processes and trade life cycles, coordinating across internal teams (cash & collateral, trade, deliveries, fees, etc.) to ensure they meet Citi’s SLAs and also the client expectations
  • Monitor client activity to ensure compliance with commercial, regulatory, and risk requirements across EMEA, NAM, and APAC regions, leveraging Citi systems and required market knowledge
  • Lead post-trade issue resolution and risk event management as the primary escalation point, ensuring timely client communication, internal escalation, and delivery of tactical/strategic remediation plans
  • Conduct detailed trend and root cause analysis to identify process inefficiencies, partnering with technology teams to deliver operational efficiency solutions and business justification documentation for prioritisation
  • Plan, coordinate, and deliver client meetings (Internal/External), both in-person and remotely covering performance reviews, operational objectives, and Citi’s commercial agenda, while engaging effectively with stakeholders at all organizational levels, including c-suite executives
  • Design and deliver product and technology training for/to clients to enhance post-trade process understanding, improve risk management practices, and strengthen client-side self-sufficiency
  • Prepare and deliver regular reporting, metrics, and status updates to management, ensuring transparency of client activities, operational risks, and service performance
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

International Sales Executive

We are now looking to hire an International Sales Executive to the team. This is...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
wolverineworldwide.com Logo
Wolverine Worldwide
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Commercial sales experience in footwear or activewear across wholesale and/or International channels desired
  • Proven record in business development, negotiation, and account/partner management
  • Strong understanding of international trade, governance, and market entry strategies
  • Experience managing multi-market accounts/partners across a wide geographic area
  • Excellent communication skills, Written & Verbal and secondary language skills advantageous
  • Advanced commercial and financial acumen (budgeting, forecasting & analysis)
  • Excellent negotiation, communication, and relationship management skills
  • Strong organisational and analytical capabilities
  • proficient in Excel, PowerPoint
  • Order management experience (SAP or similar system preferred)
Job Responsibility
Job Responsibility
  • Identify and implement strategies to drive revenue, margin, and market share growth across EMEA 3P markets
  • Promote Brand positioning and ensure partner alignment with global and regional strategic priorities
  • Identify, develop and onboard new partners spanning single or multiple territories
  • Build strong, trust-based relationships with partners to ensure long-term success
  • Negotiate contracts, pricing, and commercial terms within company policy
  • Manage and develop existing partner relationships, ensuring operational excellence and client satisfaction
  • Coordinate with owned business, sales leads and PLM’s to deliver a unified multi-channel approach for pan-European clients
  • Manage and develop seasonal GTM process to enhance partner experience and ensure unified & impactful product launches
  • Support partner sell-ins, range presentations, and trade events to promote the brand and generate new opportunities
  • Develop DTC channel with a focus on regional E-comm platform alignment to build consistency in brand tone of voice and identify and implement KPI’s with partners aligned to owned market strategy
Read More
Arrow Right

Senior Sales Opportunities

K2 Partnering Solutions is a global provider of innovative consultative solution...
Location
Location
Spain; Italy; Switzerland; United Kingdom; Germany
Salary
Salary:
45000.00 EUR / Year
k2partnering.com Logo
K2 Partnering Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven B2B Sales Background: A demonstrated track record in technology sales, IT recruitment services, or consultancy sales—focused either on proactive client acquisition or high-growth account management
  • Relationship Management: Highly adaptable and comfortable across the entire B2B sales spectrum. You are equally effective driving high-volume phone prospecting and digital outreach to open doors, as you are running impactful face-to-face meetings, on-site pitches, and executive client entertainment to secure long-term trust
  • Tech Passion: A genuine enthusiasm for technology, digital innovation, and the enterprise software landscape (familiarity with ecosystems like SAP, Salesforce, or ServiceNow is highly preferred)
  • Language Skills: Fluent English proficiency is essential (additional regional languages, such as Spanish, Italian or German, are a strong asset depending on your target market location)
  • Communication: Exceptional written and verbal communication skills, paired with strong negotiation and organizational abilities
  • Mindset: Proactive, self-motivated, results-oriented, and team-focused, with a hunger for continuous professional growth in a fast-paced environment
Job Responsibility
Job Responsibility
  • Driving Business Growth: Engaging in strategic outreach to connect with target prospects, C-level stakeholders, and key industry decision-makers
  • New Client Acquisition: Proactively identifying new market opportunities, building a client pipeline from scratch, and executing sophisticated B2B sales cycles to win new business
  • Relationship Management & Account Expansion: Navigating complex client organizations, building deep partnerships, and expanding K2's footprint across EMEA
  • Full-Spectrum Consultative Selling: Representing and promoting the entire K2 service suite, including Staffing, K2 University (Training), Managed Solutions, and Consulting Services
  • Tailored Problem Solving: Aligning client pain points and digital transformation needs with high-impact, custom solutions
  • End-to-End Deal Management: Managing contract negotiations and guiding clients seamlessly through the commercial process
  • Collaborative Success: Partnering closely with internal Team Leads and our expert technical sourcing teams to deliver top-tier client requirements
What we offer
What we offer
  • Uncapped Commission Structures
  • circa €45,000 base per annum
  • Fulltime
Read More
Arrow Right

Head of EMEA Risk Operations

As the Head of EMEA Risk Operations, you will lead Uber's regional fraud strateg...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in risk operations, fraud strategy, marketplace risk, payments risk, trust and safety, or scaled operations
  • Deep understanding of fraud and abuse in complex digital marketplaces, ideally across payments, mobility, delivery, ecommerce, fintech, or platform businesses
  • Proven ownership of P&L-impacting risk metrics such as chargebacks, payment failures, arrears, refunds and appeasements, promo abuse, incentive fraud, account takeover, or marketplace abuse
  • Experience operating in or with EMEA markets, with strong appreciation for the region's regulatory, cultural, payment-method, and marketplace complexity
  • Strong understanding of digital payments, cash-related fraud exposure, identity risk, marketplace incentives, and the trade-offs between risk reduction, growth, cost, and user experience
  • Demonstrated ability to partner with Product, Engineering, Decision Science, Policy, Legal, Compliance, and Regional Operations to deliver outcomes through influence rather than direct technical ownership
  • Strong AI and technical acumen, with the ability to credibly shape the use of AI-enabled tooling, automation, model signals, and operational workflows for fraud prevention
  • Excellent data literacy and structured problem-solving skills
  • Experience leading through ambiguity in a matrixed environment, balancing regional urgency with global product and engineering prioritization
  • Strong judgment and decision-making, especially when managing trade-offs across loss reduction, regulatory expectations, customer experience, operational cost, and business growth
Job Responsibility
Job Responsibility
  • Own EMEA Risk outcomes
  • Lead the EMEA Risk planning cycle end to end
  • Serve as the regional GM for fraud prevention
  • Build the next generation of AI-enabled Risk Operations
  • Shape global Risk technology roadmaps
  • Maintain a proactive risk posture
  • Balance fraud prevention, growth, and user experience
  • Navigate EMEA regulatory complexity
  • Elevate regional operating standards
  • Drive scalable automation and process reinvention
Read More
Arrow Right

Legal Counsel - USA

Work with Storyblok’s dynamic legal team and play a vital role in our day-to-day...
Location
Location
United States
Salary
Salary:
Not provided
storyblok.com Logo
Storyblok
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Law Degree and Bar Admission to at least one jurisdiction in the U.S.
  • 3+ years of experience with a primary focus on drafting, redlining, and negotiating sales contracts. SaaS or fast-paced tech experience providing in-house support to enterprise sales teams is strongly preferred.
  • Prior negotiation experience with complex corporate agreements
  • Strong understanding of commercial contracting with deep expertise in sales contracts and legal processes
  • Broad and in-depth specialized knowledge of AMER legal framework plus some knowledge of EMEA and APAC topics would be preferred
  • Excellent English language skills
  • Excellent drafting and negotiation skills, with high attention to detail and the ability to manage a high volume of contracts under tight deadlines
  • Strong interpersonal and communication skills, with the ability to build trusted relationships with internal stakeholders including sales, finance, HR, and product teams
  • Interested in learning fast and participating in a wide variety of legal projects
  • Skilled in providing concise legal advice to business teams
Job Responsibility
Job Responsibility
  • Draft, redline, negotiate, and own SaaS enterprise sales contracts as the primary focus of this role—including MSA, GTC/ToS, NDA, DPA, and other legal agreements—enabling the AMER sales team to close deals efficiently and with legal confidence
  • Advise on legal principles relating to data privacy, IP, information security, and corporate risk mitigation
  • Review and negotiate partnership agreements with our partners in AMER
  • Assist (globally) with review and negotiation of procurement and marketing contracts as needed
  • Be part of HR related projects & provide support for certain U.S. employment and labor law topics
  • Draft, review, and maintain company-wide policies in accordance with applicable legal requirements and organisational governance standards
  • Monitor and assess developments in applicable laws and regulations, advising the business on emerging legal risks and required adaptations to agreements, policies, or operational practices
  • Support in providing legal advice on new product initiatives & feature launches
  • Provide comprehensive legal training to different teams (e.g. prepare and structure the information for training)
  • Own the end-to-end delivery of cross-functional legal projects across multiple business regions, ensuring coherent alignment with applicable regulatory frameworks, local counsel, and key business stakeholders
What we offer
What we offer
  • Monthly remote work stipend (home internet costs, electricity)
  • Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • VSOP (Virtual Stock Option Plan)
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • flexible schedules
  • Fulltime
Read More
Arrow Right

Banker/Senior Relationship Manager, Citi Commercial Bank Spain

Citi is expanding its Commercial Banking business in Spain and Portugal, serving...
Location
Location
Spain , Madrid
Salary
Salary:
101900.00 - 168100.00 EUR / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sound knowledge of banking, treasury / lending / markets products and processes, as well as a solid track record of providing banking and financial advice and solutions to clients
  • Demonstrate strong credit skills
  • capable of structuring all credit deals and the ability to identify risks / issues and track them to closure
  • Experience in managing multiple project timelines and prioritizations
  • Ability to coordinate multi-functional teams to provide exceptional client experience
  • Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)
  • Highly focused, able to rapidly identify key priorities, clearly communicate the priorities
  • Accountable for significant direct business results and provide advice regarding the operations and growth of the business
  • A proactive approach in looking for ways to develop new and strengthen existing business relationships with clients, delivers a simple, secure and seamless client experience
  • Ability to embrace new technology and understand the role digital plays in the experience that we deliver for our clients
Job Responsibility
Job Responsibility
  • Acquire new, multi-product clients for the Bank and manage those relationships on an ongoing basis. Own, respond to, identify and anticipate future needs, roadblocks or risks and expectations, delivering Citi´s product offer and global network
  • Client-level planning, budget and revenue responsibilities. Identify cross-sell opportunities to deepen and increase share of wallet
  • Work closely with EMEA TTS implementation team, CCB Cash Sales Managers, Underwriting / Risk teams, Markets experts and Relationship Associates on a daily basis. Interaction with other CCB teams across the globe. Collaborate with IB and Wealth teams to develop opportunities
  • Participate in structuring solutions specific to client / industry segment while maintaining overall accountability for clients / transactions and building / strengthening an effective portfolio
  • Manage the credit relationship of clients, coordinating and overseeing the end-to-end process, ensuring adherence to internal policies and frameworks
  • actively contribute to the preparation of credit memos, and present and defend proposals before risk and business committees
  • Maximize client experience by proactively sharing markets updates, trends and intelligence
  • Monitor and support products’ implementation processes. Manage customers and transactions on CRM platform
  • Verify adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensuring the appropriate compliance deliverables are met
  • Ensure compliance with regulatory requirements and Citi's policies / guidelines at all times
  • Fulltime
Read More
Arrow Right

Talent Acquisition Specialist - Maternity Cover

Location
Location
Salary
Salary:
Not provided
murphygs.com Logo
Murphy Geospatial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working as a recruiter or in a related role, a qualification in HR or Recruitment (CIPD or equivalent) would be advantageous
  • Experience working with ATS systems such as Greenhouse, BambooHR, workday etc
  • Ability to gather and analyse information, produce reports and updates using our HR system and Microsoft Excel
  • Outstanding clerical skills, such as data entry, emailing, and scheduling
  • Display proactive and self-motivated characteristics, along with a team-oriented approach and strong collaboration skills and demonstrate strong problem-solving skills to effectively navigate and optimize the recruitment process
  • Previous experience within Talent Acquisition and a strong understanding of end-to-end recruitment processes, including sourcing, screening, advertising, interviewing and offer negotiation
  • Excellent interpersonal and communication skills, both written and verbal. Able to confidently interact with people of all levels, including hiring managers, senior stakeholders, third party companies and candidates, via multiple communication channels
  • Ability to build strong trusted relationships with internal and external stakeholders, with the confidence to lead and challenge decisions where necessary
  • Experience of managing projects and supporting others to achieve goals
  • Possess a strong understanding of the importance of Inclusion & Diversity and can drive this within the team to ensure fair and inclusive hiring practices
Job Responsibility
Job Responsibility
  • You will assist with the end-to-end talent acquisition process from role approval through to contract acceptance
  • Assist in partnering with stakeholders across the EMEA region, supporting hiring needs and contributing to consistent recruitment practices across multiple locations
  • Assist in partnering with hiring managers to support their resourcing requirements, ensuring a positive experience for both hiring managers and candidates throughout the process
  • Manage multiple recruitment assignments in a fast-paced environment, delivering against agreed KPIs such as time-to-fill and candidate experience
  • Key to success in the role will be the ability to manage multiple recruitment assignments in a fast-paced environment to agreed KPIs, delivering a high level of service to the business
  • Support recruitment across a broad range of roles from entry-level to senior positions across the business
  • Assist in ensuring the selection of high-quality candidates complies with employment legislation, best practice, and company policy and procedures
  • Act as a trusted advisor to hiring managers, providing market insight, talent intelligence, and guidance on hiring strategies
  • Track, analyse, and report on recruitment activity to inform decision-making and continuously improve hiring processes
  • Assist in providing market insight, salary benchmarking, and hiring guidance to support informed decision-making
What we offer
What we offer
  • Competitive salary with a comprehensive benefits package aligned to your experience
  • Access to cutting edge geospatial technology and industry leading tools
  • Flexible working options designed to support work–life balance
  • Enhanced wellbeing support, including employee assistance initiatives
  • Opportunities within a growing, globally connected organisation through our partnership with Woolpert
  • Principal Programme: Earn the opportunity to become an owner of the firm
  • Performance related bonus scheme that rewards your contribution
Read More
Arrow Right