Communications Intern, LATAM Job at Airbnb (São Paulo)

Technical Service & Support Intern LATAM

The Technical Service & Support Intern will work closely with the Technical Serv...

Location

Brazil , Brooklin, Sao Paulo

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Currently enrolled at a university and pursuing a degree in Mechanical, Electrical, Electronic Engineering, or other related field
Proficiency in Microsoft Office, with strong skills in Word and Excel
Trilingual: candidate must be able to effectively communicate (both verbally and written) in: Portuguese, Spanish, and English
Ability to work effectively with minimal instruction on routine tasks and general guidance on new assignments
Strong verbal and written communication skills
Ability to maintain professionalism while interacting with customers at all levels via phone and email
Able to work independently and collaboratively in a fast-paced, customer-driven environment
Strong troubleshooting, logical reasoning, and analytical skills
Excellent reading comprehension, editing ability, and conceptualization skills
Capability to simplify and communicate complex concepts and troubleshooting steps to team members and customers

Job Responsibility

Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques
Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows
Prepare and present operational reports to management, providing insights that support key business decisions
Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical service availability

Fulltime

Associate Manager, Communications & External Visibility (Strategy & Transformation & LATAM)

This role provides executive communications leadership in support of the EVP of ...

Location

United States , Purchase

Salary:

93500.00 - 156450.00 USD / Year

Pepsico

Expiration Date

Until further notice

Requirements

8–12+ years of experience in executive communications, external communications, or strategic content development, preferably within a global or matrixed organization
Demonstrated experience supporting C-suite or senior executive leaders in high-visibility roles
Exceptional writing and editing skills, with the ability to shift between strategic narrative development and precise executive messaging
Strong judgment and ability to operate effectively in fast-moving, high-stakes environments.

Job Responsibility

Lead overall content development and editorial calendar for the CEO, Latin America Foods and the Global Chief Strategy and Transformation Officer, with a primary focus on LinkedIn
Support the development of executive-level messaging, talking points, speeches, and briefing materials for external engagements across LATAM and Strategy and Transformation
Serve as a trusted content partner to senior leaders by anticipating questions, stress-testing language, and ensuring consistency across executive appearances
Support the communications team during high-visibility moments, including global conferences, media interviews, panels, CEO-level convenings, and strategic partnerships
Translate complex topics into clear, compelling executive communications that enable leaders to communicate with confidence and authority
Provide communications support for Strategy and Transformation external storytelling, including partner announcements, executive visibility at technology and industry forums, and thought leadership related to AI, digital transformation, sustainability, and innovation
Lead development of foundational narratives, message frameworks, and executive points of view that can be reused and adapted over time
Identify proactive storytelling opportunities that advance PepsiCo’s Strategy and Transformation narrative while managing reputational and messaging risk
Partner closely with LATAM communications teams to ensure alignment between global executive messaging and regional business priorities
Coordinate with internal stakeholders across Strategy and Transformation, Corporate Affairs, Sustainability, and Data and Analytics to source insights and shape content

What we offer

Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts
Employee Assistance Program (EAP)
Insurance (Accident, Group Legal, Life)
Defined Contribution Retirement Plan
Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.

Fulltime

Strategic Sourcing Analyst

Lead the execution of Indirect Procurement strategies for the Andean Business Un...

Location

Colombia , Bogotá

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Bachelor's degree in Industrial Engineering, Business Administration, Economics, Supply Chain, Commerce, or related fields
4-6 years of experience in Procurement, Supply Chain or Category Management
Experience managing categories such as MRO, Maintenance, Industrial Services, Facilities, PPE, Uniforms, Electrical, Mechanical, or related operational spend
Proven track record leading supplier negotiations, contract management, and productivity initiatives
Experience working in regional or global environments, considering local regulations, taxes, and market dynamics
Advanced knowledge of commercial and legal contracts
Strong analytical capabilities with experience managing spend analysis and procurement reporting
Advanced Excel
Advanced SAP, Ariba (mandatory)
Power BI, and procurement systems

Job Responsibility

Lead the execution of Indirect Procurement strategies for the Andean Business Unit, partnering with LATAM Category Management teams to translate regional strategies into local business impact
Deliver productivity targets, ensuring governance compliance, managing strategic supplier relationships, and driving sourcing excellence across Maintenance, MRO, Industrial Services, Facilities, and related categories
Act as a key business partner to local stakeholders, balancing global standards with local market requirements while ensuring an efficient, compliant, and value-driven procurement operation
Execute regional and global procurement strategies within the Andean Business Unit
Partner with manufacturing, maintenance, and business stakeholders to understand requirements, identify value opportunities, and ensure alignment between business priorities and procurement objectives
Provide local market intelligence, supplier insights, and category expertise to support sourcing decisions and strategy execution
Lead sourcing initiatives, supplier negotiations, contract management, and category projects across assigned spend areas
Deliver productivity targets and cost optimization initiatives through strategic sourcing, supplier consolidation, and process improvements
Manage supplier performance, foster strategic partnerships, and ensure compliance with quality, service, and commercial expectations
Drive procurement automation, standardization, and continuous improvement initiatives

What we offer

Opportunities to learn and develop every day through a wide range of programs
Internal digital platforms that promote self-learning
Development programs according to Leadership skills
Specialized training according to the role
Learning experiences with internal and external providers
Recognition programs for seniority, behavior, leadership, moments of life, among others
Financial wellness programs that will help you reach your goals in all stages of life
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
Benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others

Fulltime

New

Senior Customs Specialist

🚨 We're Hiring: Global customs & Trade Compliance logistics coordinator 🚨 📍 L...

Location

Canada , Saint-Laurent

Salary:

75000.00 - 100000.00 USD / Year

Randstad

Expiration Date

August 24, 2026

Requirements

5+ years in customs compliance, international logistics, or global trade
Strong knowledge of HS classification (especially for new products)
Understanding trade agreements such as CUSMA/USMCA, CETA, CPTPP
Familiarity with Canadian export regulations and international customs requirements
Solid understanding of Incoterms and export processes
High accuracy, attention to detail, and strong organizational skills
Excellent communication skills with brokers, careers, and internal teams
CCS certification or related credentials (asset)
Collaborative mindset and willingness to help build a strong Customs & Compliance function
Proactive, action oriented, and solutions focused approach

Job Responsibility

Ensures export shipments meet customs and trade regulations for Canada and international destinations (U.S., Europe, LATAM, Asia Pacific, Middle East)
Maintains compliant export documentation—including commercial invoices, export declarations, and certificates of origin—and monitors regulatory changes
Conducts documentation reviews and audits to maintain accuracy and consistency in export files
Determines correct HS codes for new products by reviewing technical details and using validated customs resources such as CBSA, CBP, and TARIC
Maintains the company’s HS code database and ensures accurate classification across all export documents
Evaluates export shipments for eligibility under trade agreements (CUSMA/USMCA, CETA, CPTPP)
Applies rules of origin, prepares certificates of origin, and manages record retention
Supports duty reduction opportunities for international customers and strengthens pricing competitiveness
Prepares and validates export documents including commercial invoices, packing lists, export declarations, and certificates of origin
Works closely with customs brokers and government agencies to resolve documentation or clearance issues and ensure timely, compliant global shipments

What we offer

Full Time permanent position 40 hours per week
8:30am-5pm Monday to Friday
Hybrid work model 1 home/ 4 days in office
75k-100k Salary negotiable based on experience
Competitive insurance package including (medical,dental,life)
Group RRSP program
Company share purchase plan
3-4 Vacation weeks negotiable
Company Events (Conferences, Social Clubs, Gym, Cafeteria)

Fulltime

Director, Customer Success - SMB & MM

We're looking for a proven SaaS leader to join our stellar Customer Success team...

Location

Argentina

Salary:

Not provided

Fundraise Up

Expiration Date

Until further notice

Requirements

8+ years of experience in B2B or B2B2C SaaS Customer Success
4+ years of experience leading CS teams managing SMB or mid-market accounts within rapidly scaling SaaS companies
Fluent English with the ability to discuss complex business and technical topics with confidence
demonstrated experience building or overseeing AI-driven or automated customer service workflows
strong management skills with a track record of building disciplined, highly engaged remote teams
experience hiring, onboarding, and developing LATAM-based teams
proven ability to build and execute against playbooks, KPIs, and operational frameworks at scale
demonstrated ability to communicate and influence C-level customer stakeholders
experience with CRMs, data and integrations, digital marketing tools, Google Analytics, and email marketing platforms

Job Responsibility

Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes
Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale
Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth
Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement
Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines
Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion
Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey
Identify and mitigate churn risk proactively
maintain industry-leading retention across the SMB and mid-market cohorts
Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base

What we offer

Private health insurance including dental and vision
National healthcare contributions
Pension
English learning courses (50% reimbursement, up to $1,000 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Co-working space reimbursement (up to $250 monthly)
Fully remote working
Generous home office stipend to support your remote workspace
Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars)
Charitable giving program and paid volunteer time off with registered non-profits

Fulltime

Director, Customer Success - SMB & MM

We're looking for a proven SaaS leader to join our stellar Customer Success team...

Location

Brazil

Salary:

756000.00 - 820000.00 BRL / Year

Fundraise Up

Expiration Date

Until further notice

Requirements

8+ years of experience in B2B or B2B2C SaaS Customer Success
4+ years of experience leading CS teams managing SMB or mid-market accounts within rapidly scaling SaaS companies
Fluent English with the ability to discuss complex business and technical topics with confidence
Demonstrated experience building or overseeing AI-driven or automated customer service workflows
Strong management skills with a track record of building disciplined, highly engaged remote teams
Experience hiring, onboarding, and developing LATAM-based teams
Proven ability to build and execute against playbooks, KPIs, and operational frameworks at scale
Demonstrated ability to communicate and influence C-level customer stakeholders
Experience with CRMs, data and integrations, digital marketing tools, Google Analytics, and email marketing platforms
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Job Responsibility

Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes
Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale
Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth
Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement
Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines
Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion
Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey
Identify and mitigate churn risk proactively
maintain industry-leading retention across the SMB and mid-market cohorts
Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base

What we offer

Private health insurance and dental assistance
Life insurance
Meal voucher
30 calendar days of paid annual leave per year
English learning courses (50% reimbursement, up to $1,000 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Co-working space reimbursement (up to $250 monthly)
Fully remote working
Generous home office stipend to support your remote workspace
Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars)

Fulltime

New

Customer Success Representative LATAM (Contract)

INFUSE is looking for a highly organized and driven individual to join our amazi...

Location

United States; Colombia , Boca Raton; Bogotá

Salary:

Not provided

INFUSE

Expiration Date

Until further notice

Requirements

Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
Empathetic understanding of client needs and the ability to address them effectively
Ability to address challenges and proactively offer solutions

Job Responsibility

Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules

New

Credit Maintenance Intermediate Analyst

We are seeking a detail-oriented Credit Maintenance Intermediate Analyst to join...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Effective communication skills in English (oral and writing)
2–5 years of experience in credit operations, risk, banking operations, or financial services
Familiarity with credit processes, lending products, or exposure monitoring is highly valued
Flexible schedule with availability to work on public holidays, due to regional LATAM coverage
Strong analytical skills with the ability to interpret and validate financial/credit data
Experience working with data systems or reporting tools (Excel proficiency required
other tools a plus)
High level of attention to detail, organization, and accountability

Job Responsibility

Maintain and update credit exposure, obligor, and facility data across core credit systems, ensuring high levels of accuracy and data integrity
Partner with Relationship Managers (RMs) and internal stakeholders to process credit requests and resolve data or system discrepancies
Review incoming credit applications to ensure completeness, policy compliance, and timely system booking
Monitor daily credit limits vs. exposure, identify exceptions, and escalate issues in line with internal policies
Support the maintenance of controls, documentation, and insurance records, ensuring timely tracking and renewals
Identify trends or inconsistencies in processes and proactively recommend improvements
Contribute to portfolio monitoring activities, applying sound judgment when interpreting credit data
Ensure adherence to risk, compliance, and regulatory requirements, maintaining strong governance standards

Fulltime

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Communications Intern, LATAM

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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