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We’re looking for a Communications Integration Engineer to join us on a full-time, 6-month contract. In this role, you will design, implement, and support the company’s client communications ecosystem, ensuring the reliable operation and seamless integration of telephony, messaging, SMS, and email channels with CRM Creatio and other business systems to enable stable and scalable customer communication.
Job Responsibility:
Audit of current communication channels and establishment of the target architecture
Full cycle of communications solution implementation
Integration with business systems
Monitoring of communication quality (QoS), analytics on message and email delivery
Optimization of telecommunication service costs
Scaling the infrastructure to support business growth
Sourcing, testing, selection, and management of provider relationships (VoIP, WhatsApp API, SMS, Email)
Deployment and support of solutions (on-premise or cloud with Qatar requirement)
Ensuring data security and compliance
Requirements:
Deep technical knowledge: Strong understanding of VoIP technologies (SIP, RTP), APIs (REST, Webhooks), networking concepts, and databases
Integration experience: Proven ability to connect and orchestrate multiple systems using APIs, middleware, and integration layers
CRM knowledge: Hands-on experience with CRM platforms, preferably Creatio / BPMsoft, including integrations with external systems
CPaaS expertise: Experience with CPaaS platforms such as Infobip, Webitel, MoEngage, or similar solutions, as well as on-premise systems like Asterisk
Project management skills: Ability to manage projects end-to-end, from concept and design to implementation, including timelines and budgeting
English language: B2/C1 for fluent communication with stakeholders
What we offer:
language classes on Preply (2 languages of your choice)