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Communications Coordinator

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Four Seasons

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Location:
United States of America , Palm Beach

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons Resort Palm Beach is seeking a Communications Coordinator to join our team exciting Reservations team. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company!

Job Responsibility:

  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
  • Ensures that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks
  • Support with providing exceptional quality service to our guests through our Chat messaging system
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists customers in all inquiries in connection with Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), internet system and facsimile machines
  • Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
  • The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, and call waiting
  • The ability to assist callers in placement of local or long distance and prepare charges for posting to proper accounts
  • The ability to report and log all telephone maintenance and operational problems
  • The ability to handle messages accurately and timely
  • The ability to maintain upkeep of phone equipment and headsets
  • The ability to coordinate all special telephone requests for guests in meeting or guestrooms

Requirements:

  • Excellent phone communication skills
  • Strong attention to detail
  • Ability to multi-task
  • Warm, welcoming voice
  • Positive attitude
  • Knowledgeable about hotel operations
  • 1-2 years of previous experience in any relevant administrative position is an asset
  • Ability to work all shifts including mornings, evenings, weekends, and holidays
  • Fluent in reading, writing and spoken English
  • Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
  • Excellent interpersonal, typing and communication skills
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
  • Skills and ability to learn and master multiple software systems

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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