Communications Coordinator

• Draft, edit, schedule, post and maintain content on HR related communications channels – including internal/external webpages, SharePoint sites/newsletters and print materials
• Review and edit communications to ensure quality and alignment with department's mission and goals
• Create and maintain knowledge base articles within the ServiceNow platform to improve employee self-service and enhance the overall employee experience
• Partner with HR subject matter experts to gather information and document HR procedures and workflows
• Regularly review and update existing content to improve usability, readability, and search ability within the platform
• Track content lifecycle activities including periodic reviews, approvals and archival process
• Ensure all documentation is accurate, consistent and aligned with organizational standards and branding
• Support ad hoc HR communications projects as needed
• Collaborate cross-functionally with HR, IT, communications and other stakeholders to ensure successful project execution

• Bachelor's Degree
• 3 years Experience developing communication plans (internal and external)
• 2/6 – 3-5 years Experience gathering & synthesizing information to develop process maps, workflows & documentation
• 3 years Social Media/Job Boards
• 3 years Authoring and driving communications plans
• 3 years Creating integrated communication plans across workstreams
• 3 years Creating standardized communication templates, branding, and toolsets
• Detail-oriented
• Good Judgment in Allocating Time to Multiple Projects
• Presentation, verbal and written communication skills
• Time Management
• Work Well Independently as well as with a Team
• 3 years Adobe Creative Suite (Illustrator, Photoshop, and InDesign)
• 3 years ServiceNow HRSD experience
• 3 years Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook)
• 3 years Create and maintain the content on web pages and wikis
• 2/6 3-5 years Experience in communications, technical writing or knowledge management
• Bachelor's degree in English, Communications or related field
• 3+ years of related experience in communications, technical writing or knowledge management
• Demonstrated excellent written, visual and oral communication skills
• Must be able to convey information effectively and in an inclusive, accessible and clear way
• Experience with gathering and synthesizing information to develop process maps, workflows and related documentation
• Must be highly organized, able to multitask and handle several projects simultaneously
• Excellent time management and organizational skills and ability to meet deadlines
• Attention to detail and accuracy is required
• Proficiency using Microsoft Office products (e.g. Word, Excel, PowerPoint), Adobe Creative Suite (e.g. Photoshop, InDesign, Illustrator) and social media (e.g. LinkedIn, Glassdoor)
• Experience using Knowledge Base component of ServiceNow
• Must be able to work both independently and as part of a team
• Must be able to obtain an Interim/Active Secret Clearance
• Must Be US Citizen

Experience with SharePoint Online features

• PTO – 15 days (vacation/sick) 10 paid holidays – 6 standard (New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) – 4 floating holidays
• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement– 5K annually
• 401K with Fidelity – Eligible to participate following 90 days of employment. Company match on employee contribution: $1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s
• Fully vested from day one
• Cell Phone & Internet Reimbursed up to $150 monthly
• Buy Your Own Device (BYOD) – Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment